Client Success Manager - High-Touch Cabinetry Support

Reform

New York (NY)

On-site

USD 66,000 - 81,000

Full time

9 days ago

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Benefits offered by this job

Benefits package

20 days PTO + holidays

Showroom employee discounts

Job summary

Reform is seeking a Customer Success Manager to ensure a seamless, high-touch experience from delivery through installation. You will support clients and internal teams, resolve issues proactively, and verify designer orders before production.

A keen eye for detail and appreciation for thoughtful design are essential. In this role, you will manage multiple clients and projects, leverage CRM systems and Microsoft 365, and collaborate with partners to coordinate logistics and ensure client

Qualifications

Proven experience in a client-facing role (in person or virtually).
Strong interpersonal and written/verbal communication skills.
Proficiency in using CRM software and Microsoft 365.
Ability to work independently and manage multiple clients and projects simultaneously.
Knowledge of cabinetry materials, construction techniques, and industry trends.
Exceptional organizational skills and a sharp eye for detail.

Responsibilities

Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation.
Respond promptly to client inquiries via phone, email, and chat
Coordinate final delivery and installation logistics with clients and partners
Troubleshoot order issues and assist with installation-related questions
Order and track replacement parts for clients as needed
File and manage claims-related documentation
Gather and share client feedback and recurring trends with management to improve overall experience