customer success manager in fintech

NDA; United States; Remote; USD 34.000 - 50.000; Vollzeit

Zusammenfassung

HireHi is seeking a customer support specialist to assist users of our fintech and iGaming payment products in the United States. You will respond to inquiries via chat and email, troubleshoot issues, and ensure clear, professional communication.

The role emphasizes reliability, attention to detail, and the ability to work flexible shifts independently. Previous customer support experience is a plus, and strong written English is essential for success.

Qualifikationen

• Strong written English.
• Good communication and problem-solving skills.
• Attention to detail and reliability.
• Ability to work flexible shifts independently.
• Customer Support experience is a plus.

Aufgaben

• Communicate with customers via chat and email
• Resolve customer issues and questions
• Escalate complex cases when needed
• Maintain clear and professional communication
• Follow support procedures and internal guidelines

Kenntnisse

Strong written English

Communication skills

Problem solving

Attention to detail

Reliability

Flexible shifts

Customer support experience

Jobbeschreibung

Описание

The company operates in fintech and iGaming, providing customer support services for payment-related products.

Задачи

• Communicate with customers via chat and email
• Resolve customer issues and questions
• Escalate complex cases when needed
• Maintain clear and professional communication
• Follow support procedures and internal guidelines

Требования

• Strong written English
• Good communication and problem-solving skills
• Attention to detail and reliability
• Ability to work flexible shifts independently
• Nice to have: Customer Support experience

Условия

Flexible shifts.