Senior Enterprise Customer Success Lead – Retention

Culture Amp; Chicago (IL); Híbrido; USD 131.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity through Employee Share Option

Learning programs and coaching

Quarterly refresh days

End-of-year break

Monthly wellbeing allowance

Parental leave

MacBook

Home workspace budget

Social impact days

Medical insurance

Descripción de la vacante

Culture Amp in Chicago, IL seeks an exceptional Senior Customer Success Manager to join the Enterprise team. You’ll own retention and growth for large customers, partnering with Account Managers, Renewals Managers, and Executives to deliver measurable value and ROI.

You’ll use data signals, health dashboards, and strategic business reviews to drive adoption, reduce risk, and expand relationships. The role mixes hands-on and strategic work in a collaborative pod.

Formación

• 3+ years in a customer-facing role with retention and growth focus.
• Experience managing enterprise customers and owning outcomes like GRR/NRR.
• Leading strategic conversations with senior stakeholders.
• Partnering with Sales and Renewals to protect and grow revenue.
• Familiarity with CRM tools; AI tools in daily work.
• Experience in HR tech or adjacent SaaS is a plus.

Responsabilidades

• Own retention and growth for a book of enterprise customers.
• Use data, health signals and dashboards to prioritise impact.
• Lead strategic business reviews with senior stakeholders.
• Translate platform data into business value and ROI.
• Identify and mitigate risk; drive collaborative save plans.
• Drive price discussions, expansion opportunities, and playbooks.

Conocimientos

Customer success

Account management

Renewals

Strategic conversations

CRM tools

AI tools

Cross-functional collaboration

Herramientas

Vitally

Salesforce

Gong

Descripción del empleo

Culture Amp in Chicago, IL seeks an exceptional Senior Customer Success Manager to join the Enterprise team. You’ll own retention and growth for large customers, partnering with Account Managers, Renewals Managers, and Executives to deliver measurable value and ROI.

You’ll use data signals, health dashboards, and strategic business reviews to drive adoption, reduce risk, and expand relationships. The role mixes hands-on and strategic work in a collaborative pod.