Customer Success Manager II — Hybrid & Growth Focus

NinjaOne, LLC; Tampa (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Unlimited PTO

Job summary

NinjaOne, LLC is seeking a Customer Success Manager to build strong customer relationships and maximize value. You will be the lead contact for your accounts, driving adoption and upsell opportunities through proactive outreach and strategic coordination.

Based in a hybrid role in Tampa, FL or Austin, TX, you will engage customers by phone, demonstrate product value, and negotiate contracts while supporting company profitability and long-term success.

Qualifications

• Strong consultative selling and negotiation skills.
• Excellent verbal and written communication.
• Proven ability to grow accounts and meet sales targets.

Responsibilities

• Grow your book of business within existing accounts.
• Proactively engage with customers and identify expansion opportunities.
• Serve as single point of contact and manage expectations.
• Document activities in Salesforce and forecast opportunities.
• Collaborate with cross-functional teams to maximize value.

Skills

Consultative selling

Communication

Relationship building

Sales growth

Education

Bachelor's degree

Tools

Salesforce

Job description

NinjaOne, LLC is seeking a Customer Success Manager to build strong customer relationships and maximize value. You will be the lead contact for your accounts, driving adoption and upsell opportunities through proactive outreach and strategic coordination.

Based in a hybrid role in Tampa, FL or Austin, TX, you will engage customers by phone, demonstrate product value, and negotiate contracts while supporting company profitability and long-term success.