Customer Success Manager - Hybrid, Mentored Growth

DigitalWave; Buffalo (NY); On-site; USD 84,000 - 124,000; Full time

Job summary

DigitalWave in Buffalo is seeking a Customer Success Manager to drive client value through outbound calling and a sharp sense of what customers want. This role pairs a strong salary with mentorship and a focus on delivering tangible outcomes in a growing Buffalo team.

You will lead Attention Management reporting, shape go-to-market efforts for NY launches, and own client relationships from onboarding to renewal, collaborating with product and sales to ensure customer success and revenue growth.

Qualifications

• Experience with outbound calling and client success.
• Comfort with hybrid schedules and team norms.
• Autonomy and eagerness to learn new skills.
• Ability to influence outcomes and handle feedback gracefully.

Responsibilities

• Build the Attention Management reporting checks for NY review.
• Lead go-to-market efforts for NY product launches.
• Stand up an Attention Management-driven scoring model.
• Trade weekly notes with product on Buffalo buyer requests.
• Identify Buffalo accounts at risk and win them back.
• Cultivate referral channels and partnerships in Buffalo.
• Carry the demo from screen-share to signature.

Skills

Multitasking

Outbound Calling

Autonomy-driven

Hybrid schedules

Empathy

Job description

DigitalWave in Buffalo is seeking a Customer Success Manager to drive client value through outbound calling and a sharp sense of what customers want. This role pairs a strong salary with mentorship and a focus on delivering tangible outcomes in a growing Buffalo team.

You will lead Attention Management reporting, shape go-to-market efforts for NY launches, and own client relationships from onboarding to renewal, collaborating with product and sales to ensure customer success and revenue growth.