Customer Success Manager: Growth, Strategy & Experience

Clayton Homes (New); Lewistown (Mifflin County); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Tuition reimbursement

Job summary

Clayton Home Building Group is seeking a Customer Success Manager to act as the frontline liaison between customers and Clayton facilities, driving value-added services and sustainable growth. The role blends traditional sales with world-class customer experience, focusing on market strategy, product knowledge, and cross-functional collaboration to elevate brand loyalty and referrals.

Responsibilities include market analysis, achieving sales targets, training retail partners, and coordinating

Qualifications

• Associate’s (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred.
• 3+ years of work experience in Sales, Marketing Research, Market Intelligence, or Consulting preferred.

Responsibilities

• Create market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories.
• Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
• Develop an empirical understanding of our target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
• Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.

Skills

Communication skills

Sales experience

Marketing knowledge

Microsoft Office

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Clayton Home Building Group is seeking a Customer Success Manager to act as the frontline liaison between customers and Clayton facilities, driving value-added services and sustainable growth. The role blends traditional sales with world-class customer experience, focusing on market strategy, product knowledge, and cross-functional collaboration to elevate brand loyalty and referrals.

Responsibilities include market analysis, achieving sales targets, training retail partners, and coordinating