Strategic Customer Success Manager

Clayton; Bonham (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with company match

Paid parental leave

Tuition reimbursement

Employee assistance program

Volunteer time off

Wellness programs

Job summary

Clayton is seeking a Customer Success Manager in Texas to bridge customers and our home building operations. You will drive market growth, deliver value-added services, and ensure a world-class customer experience across the sales and service lifecycle.

In this role, you’ll analyze markets, manage product knowledge, coordinate promotions, and train teams to elevate customer satisfaction and brand loyalty. Strong communication and data-driven decision making are essential.

Qualifications

• Associate’s degree with a preference for business, sales, economics, marketing, or data-based decision making preferred.
• 3+ years of work experience in Sales, Marketing Research, Market Intelligence, or Consulting.
• Must have great communication skills, written and verbal.
• Must continuously use the highest level of personal integrity and business ethics in compliance with regulations.
• Great attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Motivated and self-starter.
• Willing to learn, hard‑working, determined, and assertive.
• Microsoft Office skills (Excel, Word, PowerPoint).

Responsibilities

• Create market and product strategy by studying markets, market share potentials, and growth potentials in assigned territories.
• Execute sales and sales growth in assigned markets to meet budgeted production run rate.
• Develop an empirical understanding of target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
• Manage and maintain knowledge of products, merchandising, inventory management, and promotions.
• Elevate housing and perceptions of the industry and brand through customer focus.
• Oversee training in technology, social media, service and parts processes, consumer insights, and other marketing forms as needed.
• Continuously prospect new avenues to build market share while delivering exceptional customer service.
• Maintain the vision of coaching and sharing ideas with retail partners to ensure growth.
• Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet goals.
• Identify opportunities for improving business processes to increase brand loyalty and referrals.

Skills

Communication skills

Interpersonal skills

Data-driven decision making

Microsoft Office

Education

Associate’s degree in business, sales, economics, marketing or similar

Bachelor’s degree a plus

Tools

Excel

Word

PowerPoint

Job description

Clayton is seeking a Customer Success Manager in Texas to bridge customers and our home building operations. You will drive market growth, deliver value-added services, and ensure a world-class customer experience across the sales and service lifecycle.

In this role, you’ll analyze markets, manage product knowledge, coordinate promotions, and train teams to elevate customer satisfaction and brand loyalty. Strong communication and data-driven decision making are essential.