Customer Success & Growth Manager

Clayton; Lewistown (Mifflin County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid parental leave

Tuition reimbursement

Employee Assistance Programs

Volunteer time off

Job summary

Clayton is seeking a Customer Success Manager to drive market strategy and sales growth across assigned markets while delivering a world-class customer experience. You will partner with home building facilities to improve products, service, and brand loyalty through training and proactive account management.

The role focuses on understanding audiences, managing inventories, and implementing marketing initiatives with a strong emphasis on data-driven decisions and ethics.

Qualifications

• Associate’s degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred.
• 3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting.
• Must have great communication skills, written and verbal.
• Must continuously use the highest level of personal integrity and business ethics.
• Great attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Motivated and self-starter.
• Willing to learn, hard-working, determined, and assertive.

Responsibilities

• Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories.
• Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
• Develop an empirical understanding of our target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
• Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
• Elevate housing and perceptions of the industry and Brand through customer focus.
• Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed.

Skills

Communication skills

Integrity

Attention to detail

Independent work

Self-motivated

Willing to learn

Assertive

Microsoft Office

Education

Associate’s degree

Bachelor’s degree a plus

Tools

Microsoft Office

Job description

Clayton is seeking a Customer Success Manager to drive market strategy and sales growth across assigned markets while delivering a world-class customer experience. You will partner with home building facilities to improve products, service, and brand loyalty through training and proactive account management.

The role focuses on understanding audiences, managing inventories, and implementing marketing initiatives with a strong emphasis on data-driven decisions and ethics.