Customer Success & Growth Lead – Home Building

Clayton; Belton (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Clayton Manufacturing seeks a Customer Success Manager to drive market growth and build trusted partnerships between customers and Clayton Home Building Group facilities. You’ll blend sales and market insight with world-class customer experience, training customers to improve the business and ensuring ongoing value and loyalty.

You will manage product knowledge, merchandising, inventory, and promotions while coaching retail partners on tech and digital marketing.

Qualifications

• Associate’s degree (2 year) preferred in business, sales, economics, marketing, math or similar majors that require data-based decision making.
• Bachelor's degree a plus.
• 3+ years of work experience preferred in Sales, Marketing Research, Market Intelligence, or Consulting.
• Must have great communication skills, written and verbal.
• Must continuously use the highest level of personal integrity and business ethics.
• Great attention to detail, organizational, and analytical skills.
• Ability to work independently or in a team environment.
• Motivated and self-starter.
• Willing to learn, hard-working, determined, and assertive.
• Microsoft Office skills (Excel, Word, PowerPoint).

Responsibilities

• Responsible for creating market and product strategy by studying the various markets, market share potentials, and market growth potentials in assigned territories.
• Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
• Develop an empirical understanding of our target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
• Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
• Elevate housing and perceptions of the industry and brand through customer focus.
• Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed.
• Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals.
• Maintain the vision of continuous coaching and sharing ideas to retail partners and home building facilities to ensure optimal growth for all locations.
• Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals.
• Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals.
• Proactively face challenges while being committed to providing customers with excellent services and products.
• Create engagement and awareness to positively influence NPS and customer referrals.
• Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer.
• Conduct visits to retail partners for hands-on training and product updates.
• Stay up to date on trends within the industry through frequent competitive analysis.
• Support Production Team by taking ownership of order accuracy to minimize or eliminate change orders, special requests, and schedule changes.
• Other duties as assigned.

Skills

Communication skills

Integrity

Attention to detail

Organizational skills

Analytical skills

Independent worker

Motivated

Team player

Willing to learn

Assertive

Education

Associate’s degree

Bachelor's degree

Tools

Microsoft Office

Job description

Clayton Manufacturing seeks a Customer Success Manager to drive market growth and build trusted partnerships between customers and Clayton Home Building Group facilities. You’ll blend sales and market insight with world-class customer experience, training customers to improve the business and ensuring ongoing value and loyalty.

You will manage product knowledge, merchandising, inventory, and promotions while coaching retail partners on tech and digital marketing.