Customer Success Manager - Home Building & Experience

Clayton; Maine; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401K with company match

Paid parental leave

Job summary

Clayton is seeking a Customer Success Manager (CSM) to build trusted partnerships between customers and home-building facilities, driving value in product and inventory management, training, and marketing. The role blends sales, market growth, and world‑class customer experience to improve brand loyalty through education and service.

Responsibilities include shaping market strategies, expanding market share, and coaching retail partners to ensure exceptional customer service and alignment with

Qualifications

• Associate's 2 year degree preferred, business/sales/economics/marketing/math or similar majors that require data-based decision making preferred
• Bachelor's degree a plus

Responsibilities

• Create market and product strategy by studying markets, share potentials, and growth in assigned territories.
• Execute sales and sales growth to supply the home building facility with budgeted production run rate.
• Develop an empirical understanding of target audiences, their attitudes, needs, and engagement opportunities.
• Manage knowledge of products, merchandising, inventory management, and promotions; make adjustments as needed.
• Elevate housing industry perceptions through customer focus.
• Oversee training in technology, social media, service and parts processes, and consumer insights.

Job description

Clayton is seeking a Customer Success Manager (CSM) to build trusted partnerships between customers and home-building facilities, driving value in product and inventory management, training, and marketing. The role blends sales, market growth, and world‑class customer experience to improve brand loyalty through education and service.

Responsibilities include shaping market strategies, expanding market share, and coaching retail partners to ensure exceptional customer service and alignment with