Customer Success Manager

Catalyst Tide Corp.; Nashville (TN); Presencial; USD 80.000 - 89.000; Jornada completa

Descripción de la vacante

Catalyst Tide Corp. in Nashville, TN is seeking a full-time Customer Success Manager to onboard clients, deliver training on our software solutions, and provide ongoing support to ensure customers realize value.

The role emphasizes strong communication, independent and collaborative work in a fast-paced environment, with a focus on building long-term relationships and driving adoption across projects and teams.

Formación

• Bachelor's degree required.
• 3–5 years of experience in customer success or a related role.
• Strong communication and coaching/training skills.
• Experience with software tools and project management platforms.

Responsabilidades

• Onboard new clients and ensure successful activation.
• Provide comprehensive training on software solutions and ongoing support.
• Monitor client usage and performance to identify improvement areas.
• Collaborate with sales to tailor solutions to client needs and foster upsell opportunities.

Conocimientos

Customer Success

Communication

Onboarding

Training

Relationship management

Agile familiarity

Independent work

Team collaboration

Educación

Bachelor's degree

Herramientas

Jira

Slack

Confluence

Descripción del empleo

Catalyst Tide Corp., a Nashville, TN-based software company, is seeking a full-time Customer Success Manager to enhance customer satisfaction and loyalty. In this role, you will be responsible for onboarding new clients, providing comprehensive training on our software solutions, and offering ongoing support to ensure they effectively utilize our products. This includes conducting initial setup, creating personalized training plans, and addressing any technical issues or questions that may arise. You will also be tasked with monitoring client usage and performance, identifying areas for improvement, and implementing strategies to enhance their experience. The ideal candidate will have a strong understanding of customer relationship management, excellent communication skills, and the ability to work independently and collaboratively in a fast-paced environment. This role requires a bachelor's degree in a related field, typically 3-5 years of experience in customer success or a similar role, and proficiency in using our software tools and common project management platforms. The workplace is modern and collaborative, with a focus on innovation and teamwork.

In this position, you'll manage client onboarding, provide training and support, and address any issues that arise. You'll also collaborate with the sales team to understand client needs and tailor our solutions to meet those requirements.

You'll join a collaborative team in Nashville, TN, working in a modern office environment equipped with the latest technology and ergonomic furniture. Our team is dedicated to delivering exceptional service to our clients, fostering a supportive and inclusive workplace. You'll have the opportunity to work alongside talented professionals, participating in daily stand-up meetings, sprint planning sessions, and retrospective reviews. Our team uses a variety of tools such as Jira for project management, Slack for communication, and Confluence for documentation. To succeed in this role, you'll need to have a strong understanding of software development principles, experience with Agile methodologies, and proficiency in programming languages such as Java, Python, or JavaScript. Additionally, you'll need to be comfortable working in a fast-paced environment, collaborating with cross-functional teams, and meeting tight deadlines.

The compensation range for this role is $80,000 - $88,831 per year, along with comprehensive benefits. Specific benefits are not detailed at this time, but we strive to support our employees' well-being and growth.

To be successful in this role, you should have a strong background in customer success or a related field. You should be an excellent communicator with strong interpersonal skills and a proven ability to build and maintain strong client relationships. Experience with software or a similar industry is a plus.

Ensure client success, provide training and support, collaborate with sales team, address client issues, tailor solutions to client needsBackground in customer success or related field, strong communication skills, proven ability to build client relationships, experience with software or similar industry preferred