Customer Success Manager: GovTech SaaS for Public Sector

Citian; Washington (District of Columbia); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) company match

Monthly commuter benefit

On-site gym

Free snacks

Generous PTO

Job summary

Citian, a fast-growing SaaS company based in Washington, DC, seeks a Customer Success Manager to understand public sector client needs and deliver outstanding experiences while maximizing value from Citian solutions.

You will build lasting relationships, drive renewals, and identify upsell opportunities within existing accounts, collaborating with Sales and Development teams to ensure product success. Travel regionally and nationally as required.

Qualifications

• 3+ years of Customer Success experience in SaaS GovTech.
• Proven ability to develop risk mitigation strategies and drive retention.
• Strong verbal and written communication skills.
• Willingness to travel regionally and nationally.
• Track record of exceeding success metrics.

Responsibilities

• Understand public sector clients’ needs and provide an outstanding customer experience while ensuring maximum value from Citian products.
• Identify upsell opportunities within existing accounts and build lasting relationships with clients and stakeholders.
• Collaborate with Sales and Development teams to ensure optimal product experiences for Citian customers.
• Travel to local and national events as needed to support client success.

Skills

Customer Success

Travel

Communication

Risk mitigation

Job description

Citian, a fast-growing SaaS company based in Washington, DC, seeks a Customer Success Manager to understand public sector client needs and deliver outstanding experiences while maximizing value from Citian solutions.

You will build lasting relationships, drive renewals, and identify upsell opportunities within existing accounts, collaborating with Sales and Development teams to ensure product success. Travel regionally and nationally as required.