Senior Customer Success Manager - SaaS for GovCon

Technomil; North Dakota; Hybrid; USD 110,000 - 140,000; Full time

Job summary

TechnoMile, a U.S.-based company, is seeking a Customer Success Manager to own a portfolio of SIMS customers in a hybrid model (Tysons Corner). You will guide onboarding, drive adoption, and lead renewals to maximize retention and growth.

As part of the Customer Success Team, you will collaborate with Sales, Product, and Support to resolve issues, identify risks, and propose product enhancements. Strong communication with executives is essential.

Qualifications

• 5+ years experience as a Customer Success Manager in B2B and/or SaaS.
• 3+ years managing average ARR of $100K+.
• Experience in the government security space is a strong plus.
• Customer-centric with proven retention and growth.
• Experience interfacing with C-level executives and managing renewals.

Responsibilities

• Manage relationships for a portfolio of assigned accounts and/or projects.
• Own onboarding, adoption, and renewal for a portfolio of SIMS customers, supporting compliance-driven workflows.
• Meet customer retention goals and maintain high retention rates for assigned accounts.
• Serve as PM for deployments, upgrades, and upsells to existing customers.
• Build trusted relationships with key decision makers and power users from onboarding to end of client lifecycle.
• Act as POC for technical inquiries and escalations with support and product teams.
• Understand client needs to ensure adoption and deployment of TechnoMile.
• Identify upsell opportunities and collaborate with Sales on additional services.

Skills

Customer success

SaaS

Account management

Cross-functional collaboration

Executive communication

Churn prevention

Data analysis

Tools

Dynamics 365 (CE/F&O)

Job description

TechnoMile, a U.S.-based company, is seeking a Customer Success Manager to own a portfolio of SIMS customers in a hybrid model (Tysons Corner). You will guide onboarding, drive adoption, and lead renewals to maximize retention and growth.

As part of the Customer Success Team, you will collaborate with Sales, Product, and Support to resolve issues, identify risks, and propose product enhancements. Strong communication with executives is essential.