Customer Success Manager

Citian; Washington (District of Columbia); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) company match

Monthly commuter benefit

On-site gym

Free snacks

Generous PTO

Job summary

Citian, a fast-growing SaaS company based in Washington, DC, seeks a Customer Success Manager to understand public sector client needs and deliver outstanding experiences while maximizing value from Citian solutions.

You will build lasting relationships, drive renewals, and identify upsell opportunities within existing accounts, collaborating with Sales and Development teams to ensure product success. Travel regionally and nationally as required.

Qualifications

• 3+ years of Customer Success experience in SaaS GovTech.
• Proven ability to develop risk mitigation strategies and drive retention.
• Strong verbal and written communication skills.
• Willingness to travel regionally and nationally.
• Track record of exceeding success metrics.

Responsibilities

• Understand public sector clients’ needs and provide an outstanding customer experience while ensuring maximum value from Citian products.
• Identify upsell opportunities within existing accounts and build lasting relationships with clients and stakeholders.
• Collaborate with Sales and Development teams to ensure optimal product experiences for Citian customers.
• Travel to local and national events as needed to support client success.

Skills

Customer Success

Travel

Communication

Risk mitigation

Job description

Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate.

Our tech solutions:

• Reduce traffic fatalities
• Enhance pedestrian accessibility
• Empower system operators to save time & money

You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.

Who You Are:

As a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.

Required Qualifications:

• 3+ years of Customer Success experience ideally within SaaS GovTech
• Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
• Strong track record of consistently exceeding customer success metrics and targets
• Excellent verbal and written communication skills
• Ability to travel to various local and national events as needed. Travel will be regional and national

Preferred Qualifications:

• Prior Customer Success experience with public sector clients

Your Citian Advantage:

• Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
• 401(k) company match and monthly commuter transportation benefit
• On-site gym and free snacks in the office
• High-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!

Let's build smarter cities together! Learn more about Citian here: www.citian.co

Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities