Customer Success Manager — GovTech Growth & Renewal

Startup Maine; New York (NY); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health coverage

Vision & Dental coverage

401k plan

Expensed lunch per week

Wellness reimbursement

Job summary

Forerunner is seeking a Customer Success Manager to own a full book of business—from onboarding through renewal—ensuring measurable value and durable partnerships. You’ll work at the intersection of relationship management, product adoption, and account growth, partnering with Sales, Product, and Engineering to keep outcomes on track.

4–6 years in customer success or related roles, GovTech/public sector experience a plus, and strong communication in a hybrid work environment near NYC, SF, or

Qualifications

• 4–6 years of professional experience in customer success, account management, or client services.
• Experience managing end-to-end renewals and proactively uncovering expansion opportunities.
• Experience serving government agencies or regulated industries is a plus.
• Strong communicator who builds trust and guides customers to value.

Responsibilities

• Own customer health across your portfolio with regular check-ins and data-driven risk management.
• Guide customers through public-sector decision cycles with clear communication.
• Drive adoption through onboarding, in-app learning, and ongoing engagement.
• Identify and pursue expansion opportunities within accounts and collaborate on close.
• Share feedback with Product/Engineering to inform the roadmap.
• Support team growth by contributing to CS policy and playbooks.

Skills

Customer success

Account management

Renewals

Expansion opportunities

GovTech / public sector experience

Communication

Job description

Forerunner is seeking a Customer Success Manager to own a full book of business—from onboarding through renewal—ensuring measurable value and durable partnerships. You’ll work at the intersection of relationship management, product adoption, and account growth, partnering with Sales, Product, and Engineering to keep outcomes on track.

4–6 years in customer success or related roles, GovTech/public sector experience a plus, and strong communication in a hybrid work environment near NYC, SF, or