Hybrid GovTech Customer Success Manager: Adoption & Renewal

Forerunner; San Francisco (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

401k plan

Lunch stipend

Job summary

Forerunner is a San Francisco-based company building intelligent software for government and regulated industries. We are seeking a Customer Success Manager to own a full book of business, from onboarding through renewal, ensuring measurable value and durable partnerships.

You will collaborate with Sales, Product, and Engineering to drive adoption, growth, and customer outcomes while navigating public-sector workflows and complex decision cycles.

Qualifications

• 4–6 years of professional experience in customer success or account management.
• Experience serving government agencies or regulated industries.
• Ability to manage complex, public-sector relationships and decision cycles.
• Excellent, empathetic communicator and relationship-builder.
• Detail-oriented with a focus on creating customer value.
• Experience supporting SaaS software preferred.

Responsibilities

• Own customer health across your portfolio and guide toward renewal.
• Drive product adoption through onboarding and ongoing learning.
• Identify expansion opportunities and partner with Sales to close.
• Share customer feedback with Product and Engineering to inform roadmap.
• Contribute to CS policy, process, and playbooks.

Skills

Customer success

Renewals management

Account growth

Stakeholder communication

Job description

Forerunner is a San Francisco-based company building intelligent software for government and regulated industries. We are seeking a Customer Success Manager to own a full book of business, from onboarding through renewal, ensuring measurable value and durable partnerships.

You will collaborate with Sales, Product, and Engineering to drive adoption, growth, and customer outcomes while navigating public-sector workflows and complex decision cycles.