Customer Success Manager (Fully Remote)

Nudge; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Nudge, a US-based agentic commerce platform, is seeking a Customer Success Manager to own customers from sign through renewal. You will run AI discovery and conversion programs and execute work directly inside the product, partnering with founders across multiple accounts.

You will be the primary point of contact for 20-40 consumer brands, lead onboarding end-to-end, and drive first live wins while tracking account health and churn risk weekly to surface issues early.

Qualifications

• Onboard new brands end-to-end and deliver first live wins.
• Track account health and churn risk weekly.
• Collaborate with founders across multiple accounts.

Responsibilities

• Act as primary point of contact for a portfolio of 20-40 consumer brands.
• Own onboarding end-to-end, including kickoff, integrations, and first live wins.
• Track account health and churn risk weekly, surfacing risks early.

Skills

Onboarding

Account management

Strategic advisory

Job description

• Nudge is an agentic commerce platform helping consumer brands win discovery inside AI platforms.
• The company is backed by global investors including s16, Antler, and founders of Datadog, Miro, and Postman.
• Already working with major brands like L'Oréal, Mosh, and Olukai.

The Role:

• As Customer Success Manager, you'll own customers from sign through renewal.
• You'll run AI discovery and conversion programs and execute work directly inside the product.
• You'll work closely with founders across multiple accounts.

What You'll Do:

• Act as primary point of contact and strategic advisor for a portfolio of 20-40 consumer brands.
• Own onboarding end-to-end, including kickoff, integrations, and delivering first live wins.
• Track account health and churn risk weekly, surfacing risks early.

Nudge

Nudge is an agentic commerce platform that helps consumer brands win discovery in AI platforms and convert shopper intent into revenue. Launched earlier this year, it is a small, fast-growing startup backed by major investors including s16, Antler, and founders of Datadog, Miro, and Postman.