Customer Success Manager

Influenc, Inc.; New York, Northern (NY, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Health insurance

Learning and development budget

Job summary

Influenc, Inc. is seeking a Customer Success Manager to own post-sale relationships, onboard clients, and drive retention and expansion. You will train customers and resolve issues while collaborating with product and engineering to ensure customer needs are heard.

The role blends relationship-building with data-driven insights to improve adoption, usage, and satisfaction across our AI-first marketing platform.

Qualifications

• Proven experience in customer success or account management in a SaaS environment.
• Strong communication and problem-solving abilities.
• Comfort with analyzing usage data and translating insights for customers.

Responsibilities

• Onboard new clients and ensure successful platform adoption.
• Serve as the primary point of contact for assigned accounts.
• Conduct regular check-ins, business reviews, and training sessions.
• Monitor account health metrics and proactively address churn risks.
• Collect and relay customer feedback to product and engineering teams.

Skills

Customer relationship management

SaaS onboarding and training

Account health monitoring

Cross-functional communication

Problem-solving & conflict resolution

Data analysis & reporting

Job description

Influenc is an AI-first marketing platform helping brands and creators operate social media with intelligence, automation, and measurable outcomes. We build real systems used by real teams, not vanity tools. Our focus is execution, clarity, and results.

About the Role

We are looking for a Customer Success Manager to be the voice of our customers and ensure they get maximum value from our platform. You will own the post-sale relationship - onboarding new clients, providing training, resolving issues, and driving retention and expansion.

This role is equal parts relationship builder, problem solver, and product expert. You will work closely with product and engineering to advocate for customer needs and close the feedback loop.

Key Responsibilities

• Onboard new clients and ensure smooth platform adoption
• Serve as the primary point of contact for assigned accounts
• Conduct regular check-ins, business reviews, and training sessions
• Monitor account health metrics and proactively address churn risks
• Collect and relay customer feedback to product and engineering teams
• Identify upsell and expansion opportunities within existing accounts
• Build and maintain help documentation and best-practice resources

Skills

• Customer relationship management
• SaaS onboarding and training
• Account health monitoring and retention
• Cross-functional communication
• Problem-solving and conflict resolution
• Data analysis and reporting
• Unlimited PTO
• Health insurance
• Learning and development budget