Customer Success Manager (Fully Remote)

Stay AI; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Stay AI, a remote-first company building subscription programs for DTC brands, is seeking a Client Partnerships Manager to own relationships with enterprise and mid-market merchants and drive subscription growth.

You will monitor customer experience, set expectations with success plans, define scope, and collaborate with cross-functional teams to address risks and opportunities.

This role values thoughtful communication and a positive, inclusive team environment, with annual offsite retreats.

Qualifications

• Continuously monitor and enhance the customer experience
• Proactively identify and address any issues or opportunities
• Set and manage client expectations with detailed success plans
• Define scope, understand risks, and assign team members
• Own relationships with enterprise and mid-market merchants
• Identify opportunities to level up subscription programs
• Communicate thoughtfully on technical and non-technical questions
• Contribute to a positive, inclusive team environment

Job description

• Continuously monitor and enhance the customer experience
• Proactively identify and address any issues or opportunities

Client Management:

• Set and manage client expectations with detailed success plans
• Define scope, understand risks, and assign team members

Strategic Partnership:

• Own relationships with enterprise and mid-market merchants
• Identify opportunities to level up subscription programs
• Communicate thoughtfully on technical and non-technical questions
• Contribute to a positive, inclusive team environment

Stay AI

Stay AI is powered by savvy DTC industry vets who have been building subscription programs for over ten years, working with over 300 subscription-focused CPG brands. The company is remote-first with annual offsite retreats and a collaborative culture.