Remote CS Manager - AI Growth & Onboarding | Equity

Nudge; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work

Quarterly travel

Equity

Job summary

Nudge is seeking a Customer Success Manager to own a portfolio of 20–40 consumer brands from onboarding through renewal. You’ll drive AI discovery and conversion programs, executing directly inside the product and collaborating with founders across accounts.

You’ll learn the product, understand customers, and deliver results, shaping onboarding playbooks and the customer organization as we grow. Remote role with quarterly travel for team events and conferences.

Qualifications

• 3+ years in a client-facing post-sale role (CS, AM, Growth, or agency strategy).
• Experience managing 15+ accounts on a recurring call cadence with retention metrics.
• Direct experience with DTC, Shopify ecosystem, or consumer brands marketing teams.
• Background at Klaviyo, Yotpo, Gorgias, Triple Whale, Intelligems, Fermat, or growth agencies is a plus.
• Hands-on delivery experience for clients (funnels, campaigns, dashboards, etc.).
• Builder mindset with habit of documenting and improving processes when playbooks don’t exist.

Responsibilities

• Serve as primary contact and strategic advisor for 20–40 brands from onboarding through renewal.
• Own onboarding end-to-end and deliver first live wins within two weeks.
• Lead recurring customer calls and business reviews with real account data.
• Deep-dive into each program to track live status, progress, and blockers; execute inside Nudge platform.
• Identify opportunities and near-term wins; translate platform data into recommendations.
• Monitor account health and churn risk weekly; raise risks early.

Skills

Client-facing

Account management

Growth management

DTC experience

Shopify ecosystem

Data-driven decisions

Job description

Nudge is seeking a Customer Success Manager to own a portfolio of 20–40 consumer brands from onboarding through renewal. You’ll drive AI discovery and conversion programs, executing directly inside the product and collaborating with founders across accounts.

You’ll learn the product, understand customers, and deliver results, shaping onboarding playbooks and the customer organization as we grow. Remote role with quarterly travel for team events and conferences.