Customer Success Manager (Fully Remote)

Jobgether; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Jobgether is seeking a customer success professional in the United States to own post‑implementation relationships for landscaping software clients, ensuring adoption and ongoing value.

You will monitor health metrics, analyze adoption trends in ChurnZero, and manage the NPS process to reduce churn, collaborating with Sales, Product, Marketing and Implementation teams.

This role emphasizes proactive engagement, renewals, and scalable processes to drive customer growth.

Responsibilities

• Own customer relationships after implementation, driving retention, renewals, and account expansion for a landscaping software platform.
• Monitor customer health metrics, analyze adoption trends in ChurnZero, and manage the NPS process to reduce churn.
• Collaborate with Sales, Product, Marketing and Implementation teams to advocate for customers and build scalable success processes.

Job description

• Own customer relationships after implementation, driving retention, renewals, and account expansion for a landscaping and outdoor services software platform.
• Monitor customer health metrics, analyze adoption trends in ChurnZero, and manage the NPS process to reduce churn and improve engagement.
• Collaborate cross-functionally with Sales, Product, Marketing, and Implementation teams to advocate for customers and build scalable success processes.