VP of Customer Success (Fully Remote)

Medsender; United States; À distance; USD 180 000 - 280 000; Plein temps

Résumé du poste

Medsender is seeking an experienced Customer Success/Operations leader to own and advance retention metrics across gross and net retention. The role focuses on building health scoring, driving expansion, and scaling support with AI-enabled documentation to accelerate value delivery for thousands of healthcare providers across all states.

The ideal candidate has 7+ years in CS/ops with 3+ years managing teams and a proven track record of moving retention numbers.

Qualifications

• 7+ years in CS/ops roles.
• 3+ years leading teams.
• Experience improving retention metrics (GRR/NRR).
• Healthcare workflows experience is a plus.

Responsabilités

• Own gross and net retention targets.
• Build health scoring to surface churn risk.
• Drive expansion and time-to-value.
• Scale support with AI and docs.

Connaissances

CS leadership

Retention strategy

Team leadership

Healthcare domain

AI scaling

Description du poste

• Own customer success, implementation, and support.
• Own gross and net retention.

Key Areas:

• Build health scoring to surface churn risk.
• Drive expansion and time-to-value.
• Scale support with AI and docs.

Success:

• Move GRR up, keep NRR.
• Set retention targets and own the journey.

You:

• 7+ years CS/ops, 3+ managing teams.
• Moved a retention number before.

Medsender automates administrative healthcare workflows by reading and routing documents, writing to EHRs, and using voice AI to handle calls for medical practices. The company is a lean Inc. 5000 honoree backed by Ballast Point Partners, serving thousands of providers across all fifty states.