Customer Success Architect: Build CS from Scratch (Remote)

skape Industries LLC; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

$1,000/year conference and learning budget

Early-stage equity

Job summary

skape Industries LLC is seeking a Customer Success Manager in New York. In this role, you will bridge users with our product team, ensuring every interaction feels personal and delightful. You will build customer support processes, create documentation, and advocate for both homeowners and landscapers.

The ideal candidate has 3+ years in customer success at a tech company, strong communication skills, and the ability to analyze customer data.

We offer a remote-first culture with unlimited PTO and a $1,000 yearly learning budget.

Qualifications

• 3+ years in customer success, customer support, or account management at a tech company.
• Experience in building support processes from scratch.
• Data-savvy with experience tracking metrics.

Responsibilities

• Own the end-to-end customer experience for both homeowners and landscapers.
• Build and manage customer support processes across various channels.
• Develop and track customer health metrics.

Skills

Customer support process building

Data analysis

Exceptional communication

Experience with CRM platforms

Empathy and clarity in communication

Tools

Intercom

Zendesk

Freshdesk

Job description

skape Industries LLC is seeking a Customer Success Manager in New York. In this role, you will bridge users with our product team, ensuring every interaction feels personal and delightful. You will build customer support processes, create documentation, and advocate for both homeowners and landscapers.

The ideal candidate has 3+ years in customer success at a tech company, strong communication skills, and the ability to analyze customer data.

We offer a remote-first culture with unlimited PTO and a $1,000 yearly learning budget.