Customer Success Manager: End-to-End Delivery & Trust

viaPhoton; Naperville (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with match

Flexible PTO

10 paid holidays

Monthly team events

Job summary

viaPhoton in Naperville, IL is seeking a role that bridges customers and operations. You will own the entire journey from onboarding through quoting, production, and delivery, ensuring clear, proactive communication across email, Slack, and phone.

Coordinate with sales, engineering, manufacturing, and logistics to align priorities and keep ERP updates accurate. This onsite role offers strong benefits and a path to impact in a fast-growing company.

Qualifications

• Clear communication tailored to diverse audiences.
• Strong organizational discipline and follow-through.
• Balancing stakeholder needs with company constraints.
• Comfortable with shifting systems and priorities; eager to learn new tools.
• Proven ownership and ability to see initiatives through.

Responsibilities

• Own the complete customer journey from onboarding through quoting, production, and delivery.
• Keep communication clear and proactive across email, Slack, and phone.
• Set expectations early, build realistic timelines, and resolve issues before they accelerate.
• Coordinate with sales, engineering, manufacturing, and logistics to align on priorities.
• Maintain accurate ERP updates and bring clarity to fast-moving workflows.

Skills

Communicate clearly

Organizational discipline

Customer-first judgment

Adaptability to change

Ownership & accountability

Job description

viaPhoton in Naperville, IL is seeking a role that bridges customers and operations. You will own the entire journey from onboarding through quoting, production, and delivery, ensuring clear, proactive communication across email, Slack, and phone.

Coordinate with sales, engineering, manufacturing, and logistics to align priorities and keep ERP updates accurate. This onsite role offers strong benefits and a path to impact in a fast-growing company.