Customer Success Manager — Hyperscale Infra & AI Networks

viaPhoton; Chicago (IL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Flexible PTO

Holidays & team events

Job summary

viaPhoton seeks a proactive Customer Journey Manager to own the end-to-end process from onboarding to delivery. You will ensure clear communication across email, Slack, and phone, set realistic timelines, and resolve issues before they escalate.

You’ll work with sales, engineering, manufacturing, and logistics to prioritize and streamline ERP-driven workflows. Ideal candidates bring strong communication, organizational discipline, and a track record of owning initiatives.

Qualifications

• Strong communicator with clients and internal teams.
• Excellent organizational discipline and follow-through on what you start.
• Ability to balance stakeholder needs with company constraints.
• Comfortable learning new tools and shifting priorities.

Responsibilities

• Own the complete customer journey from onboarding through quoting, production, and delivery.
• Keep communication clear across email, Slack, and phone.
• Set expectations early, build realistic timelines, and resolve issues before they accelerate.
• Coordinate with sales, engineering, manufacturing, and logistics to align on priorities.
• Maintain accurate ERP updates and bring clarity to workflows that move quickly.

Skills

Clear communication

Organizational discipline

Stakeholder management

Ownership mindset

Adaptability

Job description

viaPhoton seeks a proactive Customer Journey Manager to own the end-to-end process from onboarding to delivery. You will ensure clear communication across email, Slack, and phone, set realistic timelines, and resolve issues before they escalate.

You’ll work with sales, engineering, manufacturing, and logistics to prioritize and streamline ERP-driven workflows. Ideal candidates bring strong communication, organizational discipline, and a track record of owning initiatives.