Enterprise IoT Customer Success Manager

Particle; Hopkins (MN); Hybrid; USD 72,000 - 113,000; Full time

Benefits offered by this job

Hybrid work environment

New hire stock award

Paid parental leave

Uncapped PTO

Job summary

Particle, a Digi business unit, is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise accounts in a hybrid U.S. role (Mishawaka, IN or Hopkins, MN area).

You will drive retention, renewal, and growth, building multi-threaded relationships from technical teams to executives and leading Executive Business Reviews to demonstrate the value of the Particle platform. You will monitor customer health signals, expand within accounts, and collaborate with

Qualifications

• 5+ years in a customer-facing role such as Customer Success, Account Management, or enterprise.
• Proven track record of owning renewals and driving net revenue retention in a B2B SaaS or platform environment.
• Experience managing a portfolio of enterprise accounts with complex, long-term relationships.
• Strong commercial instincts; comfortable discussing contracts, pricing, and expansion motions with customers.

Responsibilities

• Own the post-sale success of a portfolio of enterprise customers, driving retention, renewal, and growth.
• Build deep, multi-threaded relationships across customer organizations — from technical teams to executive sponsors.
• Lead Executive Business Reviews (EBRs) that connect customer outcomes to the value delivered by the Particle platform.
• Proactively monitor customer health signals and intervene early when risk is identified.
• Manage device inventory and demand planning for customers scaling their connected fleets.
• Discover expansion opportunities within accounts and act as an internal lead source for new ARR.
• Collaborate with Solutions Architects, Technical Account Managers, Sales, and Finance to deliver seamless customer experiences.
• Represent the voice of the customer internally and help shape how Particle supports enterprise accounts at scale.

Skills

Customer relationships

Account management

Renewals management

Executive communications

SaaS value realization

Job description

Particle, a Digi business unit, is seeking a Customer Success Manager to own post-sale relationships for a portfolio of enterprise accounts in a hybrid U.S. role (Mishawaka, IN or Hopkins, MN area).

You will drive retention, renewal, and growth, building multi-threaded relationships from technical teams to executives and leading Executive Business Reviews to demonstrate the value of the Particle platform. You will monitor customer health signals, expand within accounts, and collaborate with