Customer Success Manager: Drive Seamless Onboarding

Easy Expunctions; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Easy Expunctions in San Antonio, TX is seeking a Customer Success Manager who can guide customers through the filing and approval process with efficiency and care. This role blends customer service and administration, requiring an organized, people-focused approach.

You will collaborate across teams to ensure a smooth post-sale experience, document tasks in Salesforce, and collect feedback to improve processes while supporting revenue growth.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience.
• Strong critical thinking and problem-solving skills.
• Experience managing customer relationships.
• Excellent organizational and time-management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Enhance customer experience.
• Provide exceptional customer service that goes above and beyond to ensure complete customer satisfaction.
• Set, complete, and document tasks on the company’s CRM (Salesforce) to ensure customers receive all necessary and helpful updates and follow-ups.
• Log effective notes from phone calls that allow for transparency on customers account to be able to come back to and easily understand.
• Respond to all post-package purchase customer questions via phone, email, and text.
• Elicit positive public reviews and referrals due to the impressive service you provide.
• Seek customer feedback and recommend internal changes to improve the customer experience and increase revenue.
• Work closely with the entire Delivery Team to ensure successful delivery of Easy Expunctions products.
• Communicate with the Sales Team to ensure a smooth post-sale transition.

Skills

Critical thinking

Problem solving

Account management

Time management

Organization

Communication skills

Adaptability

Education

Bachelor's degree or equivalent experience

Job description

Easy Expunctions in San Antonio, TX is seeking a Customer Success Manager who can guide customers through the filing and approval process with efficiency and care. This role blends customer service and administration, requiring an organized, people-focused approach.

You will collaborate across teams to ensure a smooth post-sale experience, document tasks in Salesforce, and collect feedback to improve processes while supporting revenue growth.