Customer Success Manager

Easy Expunctions; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Easy Expunctions in San Antonio, TX is seeking a Customer Success Manager who can guide customers through the filing and approval process with efficiency and care. This role blends customer service and administration, requiring an organized, people-focused approach.

You will collaborate across teams to ensure a smooth post-sale experience, document tasks in Salesforce, and collect feedback to improve processes while supporting revenue growth.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience.
• Strong critical thinking and problem-solving skills.
• Experience managing customer relationships.
• Excellent organizational and time-management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Enhance customer experience.
• Provide exceptional customer service that goes above and beyond to ensure complete customer satisfaction.
• Set, complete, and document tasks on the company’s CRM (Salesforce) to ensure customers receive all necessary and helpful updates and follow-ups.
• Log effective notes from phone calls that allow for transparency on customers account to be able to come back to and easily understand.
• Respond to all post-package purchase customer questions via phone, email, and text.
• Elicit positive public reviews and referrals due to the impressive service you provide.
• Seek customer feedback and recommend internal changes to improve the customer experience and increase revenue.
• Work closely with the entire Delivery Team to ensure successful delivery of Easy Expunctions products.
• Communicate with the Sales Team to ensure a smooth post-sale transition.

Skills

Critical thinking

Problem solving

Account management

Time management

Organization

Communication skills

Adaptability

Education

Bachelor's degree or equivalent experience

Job description

E-Legal, Inc, d/b/a Easy Expunctions is a dynamic, rapidly growing tech and data startup in San Antonio, TX. We leverage technology to assure our customers a clear and cost-effective solution to clearing criminal records. We seek to inform and empower people interacting with the criminal justice system and create a fast-track to justice with guaranteed results.

What we’re looking for

Are youpassionate about using your talents and skillsto make an impact for a mission-driven organization? Are you looking for a team whereyou can be seen, heard, and encouragedto bring new ideas to the table? Easy Expunctions maybe the place for you.

The Customer Success Manager is one of the most critical roles at Easy Expunctions. The CSM is responsible for ensuring that our customers are guided through the filing and approval process seamlessly. This role is a nice combination of customer service and administration, perfect for a well-organized and efficient people person. Works closely with colleagues in different departments to ensure a seamless and memorably great experience for our customers. The Customer Success Manager must welcome change and adeptly adapt processes as a result of the constant evolution of our startup world.

Responsibilities

Having a burning desire to enhance customer experience.

Provide exceptional customer service that goes above and beyond to ensure complete customer satisfaction

Set, complete, and document tasks on the company’s CRM (Salesforce) to ensure customers receive all necessary and helpful updates and follow-ups.

Log effective notes from phone calls that allow for transparency on customers account to be able to come back to and easily understand.

Respond to all post-package purchase customer questions via phone, email, and text.

Elicit positive public reviews and referrals due to the impressive service you provide.

Seek customer feedback and recommend internal changes to improve the customer experience and increase revenue.

Work closely with the entire Delivery Team to ensure successful delivery of Easy Expunctions products.

Communicate with the Sales Team to ensure a smooth post-sale transition.

Qualifications and Attributes:

Bachelor's Degree strongly preferred or equivalent experience

Critical thinking and problem-solving skills are a must.

Account Management: Experience managing customer relationships.

Exemplary organization and time-management skills.

Flexibility and ability to thrive in small company settings.

Exceptional verbal and written communication skills.

Need help?

Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!

Do you feel like you belong working with Easy Expunctions , but we just don’t have your dream job posted? No problem, just reach out.