Customer Success Specialist (Onboarding & Support)

Ultimate Staffing; San Diego (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Ultimate Staffing in San Diego, CA is seeking a customer service professional to onboard new clients and support ongoing accounts. You will act as a trusted contact, educate customers on products and resources, and resolve issues with a professional, empathetic approach. Strong communication and CRM proficiency are essential.

Join a fast-paced team focused on building lasting relationships, documenting interactions, and delivering exceptional service daily.

Qualifications

• 2+ years of customer service or related experience.
• Strong communication and relationship-building skills.
• Bilingual Spanish is a plus.

Responsibilities

• Welcome and support new customers during onboarding.
• Serve as a trusted point of contact for client questions and concerns.
• Educate customers on available products, services, and resources.
• Resolve issues with professionalism and a solutions-focused approach.
• Build lasting relationships that encourage customer loyalty and satisfaction.
• Document customer interactions and maintain accurate records.

Skills

Customer service

Communication

Empathy

CRM systems

Organizational skills

Tools

CRM systems

Microsoft Office

Job description

Ultimate Staffing in San Diego, CA is seeking a customer service professional to onboard new clients and support ongoing accounts. You will act as a trusted contact, educate customers on products and resources, and resolve issues with a professional, empathetic approach. Strong communication and CRM proficiency are essential.

Join a fast-paced team focused on building lasting relationships, documenting interactions, and delivering exceptional service daily.