Director of Customer Success & Growth

Easy Expunctions

San Antonio (TX)

On-site

USD 120,000 - 180,000

Full time

4 days ago

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Job summary

Easy Expunctions is seeking a Director of Customer Success in San Antonio, TX to lead and grow our client base with a focus on retention, revenue opportunities, and an exceptional customer experience. You will partner with product, sales, and support to improve our services and drive customer value.

Responsibilities include leading the Customer Success team, engaging with customers, forecasting, and cross-functional initiatives such as journeys, feedback, and readiness activities to ensure

Qualifications

Account management experience driving customer relationships and adoption of new products.
Ability to analyze user data to monitor engagement and health signals.
Strong verbal and written communication with a knack for storytelling and stakeholder influence.
Proven track record of collaborating across product, sales, and support teams.

Responsibilities

Lead, coach, and drive performance of the Customer Success team.
Regularly engage with customers to build relationships and resolve escalations.
Own forecasting, account assignments, and management processes.
Conduct engaging presentations for stakeholders.
Lead cross-functional initiatives like customer journeys and voice-of-customer programs.
Support product market readiness, sales handoffs, and customer deployment for a seamless experience.

Skills

Account management

Data analysis

Communication

Cross-functional teams

Job description

Responsibilities include leading the Customer Success team, engaging with customers, forecasting, and cross-functional initiatives such as journeys, feedback, and readiness activities to ensure

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