Customer Success Manager

NexGenCAM LLC; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Flexible Spending Accounts

Short & Long-Term Disability

Wellness Programs

Paid Holidays

Vacation and Sick Leave

401(k) with company match

Tuition Reimbursement

Service Awards

Employee Referral Bonus Program

Job summary

NexGen Solutions is seeking a Customer Success Manager to retain and support our existing and future customer base in the United States. The role focuses on contract renewals, customer health checks, and acts as the liaison between customers and the technical support team.

The position offers opportunities to impact a growing team and company, with travel up to 10% annually and a comprehensive benefits package. A Bachelor’s degree and 2–3+ years in customer success are preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–3+ years in customer success.
• Proven high-level customer service.
• Experience with CRM, quoting, and orders.
• Strong communication and teamwork.
• Experience with MS Suite and GSuite.

Responsibilities

• Software contract renewals—send communications at least 90 days before end date and ensure on-time renewals.
• Lead customer health checks and gather feedback for goal setting.
• Log support cases and coordinate with PMT Support to resolve issues promptly.
• Conduct New Customer Kickoff meetings within 30 days of sale to ensure proper implementation.
• Coordinate with PMT Sales and Technical Teams for post-sales training and implementation resources.
• Maintain a customer service phone line for light inbound calls.
• Coordinate between sales and marketing teams on activities.
• Facilitate quotes and invoicing by liaising with Order Management.

Skills

Strong communication

Customer service

Teamwork

Problem solving

Education

Bachelor’s Degree or equivalent experience

Tools

CRM systems

MS Suite

GSuite

Job description

NexGen Solutions is looking for a Customer Success Manager who will be integral in retaining and supporting the existing and future customer base. They will focus on contract renewals, customer health checks, and act as a liaison between customers and the technical support team. This position has a chance to make a large impact on a growing team and company.

About NexGenCAM LLC

NexGenCAM was founded to promote and help companies transition to Integrated CAM. All of our staff are recognized CAD/CAM/CNC experts with various backgrounds in the tool, mold, die, production and prototype CNC machining.

NexgenCam brings over 40 years of experience helping users make the transition and training and supporting advanced manufacturing and prototyping solutions. NexGenCAM is distinguished by its knowledgeable staff and fast response to technical support requests.

Description

Company Description

NexGen Solutions is a leading provider of Autodesk design and engineering solutions to the design and manufacturing industries. NexGen Solutions provides CAD software and technology expertise to the US and Canada. NexGen Solutions Technologies is an AutodeskGold Partner.

Job Description

NexGen Solutions is looking for a Customer Success Manager who will be integral in retaining and supporting the existing and future customer base. They will focus on contract renewals, customer health checks, and act as a liaison between customers and the technical support team. This position has a chance to make a large impact on a growing team and company.

Responsibilities:

• Software contract renewals - Sending out communication a minimum of 90 days in advance of the contract end date and ensuring customers renew on-time.
• Customer Health Checks - CS Team members are responsible for coordinating and leading customer health check meetings to gain feedback and understand the customers goals for the next period.
• CS Team members will act as a liaison between the customer and the technical support team. They will log support cases and coordinate with the appropriate PMT Support person to ensure the case is resolved in a timely manner.
• New Customer Kickoff Meetings - Within 30 days after the sale of a new product or service, the CS team will contact the customer to ensure proper implementation, licensing and adoption of the product or service purchased in a virtual WEB environment.
• Implementation support - The CS team will be a point of contact between PMT Sales and Technical Teams to make sure that there is proper alignment of resources for post sales training and implementation services.
• Maintain customer service phone line for light inbound calls.
• Participate in coordination between the sales and marketing teams.
• Liaison from Sales to Order management Team for quoting and invoicing
• Organic Lead Generation - CS members are responsible for identifying opportunities during customer health checks for new products or services that align with the customers needs and send them to either Inside Sales or the Outside Sales Team.

Qualifications

• Bachelor’s Degree or equivalent experience.
• 2-3+ years of experience as a customer success professional
• Proven track record of high level customer service.
• Understanding use of CRM systems for quoting, order management, and customer engagements.
• Strong communication skills.
• Experience using MS Suite, GSuite
• Experience developing and maintaining Standard Operating Procedures
• Ability to work and function well in a team environment.

Additional Information

Travel

• 10% annually(or less)

Benefits

• Health, Dental, and Vision
• Flexible Spending Accounts
• Short & Long-Term Disability
• Wellness Programs
• Paid Holidays
• Vacation and Sick Leave
• 401(k) with company match
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Salary

$50,000 - $70,000 per year