Customer Success Manager — Drive FinTech Client Growth

Alder Moss; Hartford (CT); On-site; USD 117,000 - 131,000; Full time

Job summary

Alder Moss, a financial technology company in Hartford, CT, seeks a Customer Success Manager for a full-time position. You will manage client relationships, address concerns, and drive customer retention and growth, collaborating with sales and product teams to enhance experiences.

This role focuses on ensuring client satisfaction while delivering measurable value in a fast-paced environment. You will join a dedicated team in Hartford, with opportunities for professional growth and

Qualifications

• Proven track record in customer success.
• Excellent communication skills with clients and teams.
• Knowledge of the financial technology sector and market dynamics.
• Ability to work independently and as part of a team with a customer-centric mindset.

Responsibilities

• Manage client relationships and address customer concerns.
• Identify opportunities for product improvement and growth.
• Collaborate with sales and product teams to enhance client experiences.
• Focus on client satisfaction and retention through proactive engagement.

Skills

Customer success

Communication skills

Financial technology knowledge

Customer-centric mindset

Job description

Alder Moss, a financial technology company in Hartford, CT, seeks a Customer Success Manager for a full-time position. You will manage client relationships, address concerns, and drive customer retention and growth, collaborating with sales and product teams to enhance experiences.

This role focuses on ensuring client satisfaction while delivering measurable value in a fast-paced environment. You will join a dedicated team in Hartford, with opportunities for professional growth and