Customer Success Manager

Alder Moss; Hartford (CT); On-site; USD 117,000 - 131,000; Full time

Job summary

Alder Moss, a financial technology company in Hartford, CT, seeks a Customer Success Manager for a full-time position. You will manage client relationships, address concerns, and drive customer retention and growth, collaborating with sales and product teams to enhance experiences.

This role focuses on ensuring client satisfaction while delivering measurable value in a fast-paced environment. You will join a dedicated team in Hartford, with opportunities for professional growth and

Qualifications

• Proven track record in customer success.
• Excellent communication skills with clients and teams.
• Knowledge of the financial technology sector and market dynamics.
• Ability to work independently and as part of a team with a customer-centric mindset.

Responsibilities

• Manage client relationships and address customer concerns.
• Identify opportunities for product improvement and growth.
• Collaborate with sales and product teams to enhance client experiences.
• Focus on client satisfaction and retention through proactive engagement.

Skills

Customer success

Communication skills

Financial technology knowledge

Customer-centric mindset

Job description

Alder Moss, a financial technology company in Hartford, CT, seeks a Customer Success Manager for a full-time position. You will manage client relationships, address concerns, and drive customer retention and growth. Salary is $117,000 - $131,023 per year.

Daily tasks include managing client relationships, resolving issues, and identifying product improvements. You will collaborate with sales and product teams to enhance client experiences. Your work will focus on ensuring client satisfaction and retention.

You will join a dedicated team in Hartford, Connecticut, where you will work closely with colleagues to deliver top-notch customer service. The workplace is located in the heart of Hartford, providing a vibrant and dynamic environment. This role offers opportunities for professional growth and collaboration, allowing you to develop your skills and contribute to the success of the team. You will have the chance to work with a diverse group of professionals, each bringing their unique expertise to the table. The team is committed to providing excellent customer service, and you will play a crucial role in ensuring that customers receive the highest level of support and satisfaction. This is a great opportunity to join a team that values hard work, dedication, and a strong sense of community.

The annual salary range for this position is between $117,000 and $131,023, providing a competitive compensation package. While the specific benefits are not detailed, they are likely to include standard perks such as health insurance, retirement plans, paid time off, and possibly other full-time employee benefits like professional development opportunities or wellness programs.

You should have a proven record in customer success, strong communication skills, and knowledge of the financial technology sector. Ability to work independently and in a team, with a customer-centric mindset, is essential.

• Managing client relationships, addressing customer concerns, identifying opportunities for product improvement, collaborating with sales and product teams
• Proven track record in customer success, excellent communication skills, strong understanding of the financial technology industry, ability to work independently and as part of a team, customer-centric mindset