Customer Success Manager, Digital Health & Pharmacy Equity

Health Data Innovations, Inc.; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity

Health, dental, and vision

401k matching

Flexible PTO

Job summary

Health Data Innovations, Inc. is hiring a Customer Success Manager to own a book of digital health and pharmacy accounts after they sign.

This individual will focus on retention, renewals, and volume growth, working closely with product and engineering to align on success criteria and drive customer outcomes. Day to day, you will learn each customer's goals, monitor usage and support data, and proactively surface opportunities to increase value.

Qualifications

• 3+ years in a post-sale, account-owning role (CS/AM) with named accounts.
• Proven renewals, saves, or growth on owned accounts.
• B2B experience—your customers were companies.
• Strong follow-through and ownership, closing the loop without chasing.
• Comfort with data; can read dashboards and explain changes.

Responsibilities

• Own a book of accounts post-sale.
• Be the main post-sale contact for a set of customers.
• Agree on success criteria and track them.
• Run regular check-ins and business reviews using templates.

Skills

Post-sale account ownership

Account management

B2B experience

Data-driven

Renewals & retention

Tools

Gainsight

Pylon

Vitally

Job description

Health Data Innovations, Inc. is hiring a Customer Success Manager to own a book of digital health and pharmacy accounts after they sign.

This individual will focus on retention, renewals, and volume growth, working closely with product and engineering to align on success criteria and drive customer outcomes. Day to day, you will learn each customer's goals, monitor usage and support data, and proactively surface opportunities to increase value.