Strategic CS Manager — Digital Health & Pharmacy (Equity)

Develop Health Inc.; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Health, dental, and vision

401k matching

Flexible PTO

Career progression

Job summary

Develop Health Inc. is seeking a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign. You’ll be measured on retention, renewals, and volume growth, with no quota, working closely with product and engineering.

Day to day you’ll set success criteria, monitor risk from usage data, and build account plans and QBR templates for the team. You’ll learn a complex domain quickly and accelerate value for customers.

Qualifications

• 5+ years in a post-sale, account-owning role with a named book of business.
• Retention and growth you can point to (renewals, NRR, volume).
• B2B experience with corporate customers.
• Proactive account work: account plans, health scoring, and QBRs.
• Comfort reading dashboards and turning data into action.
• Executive presence to lead meetings with senior stakeholders.

Responsibilities

• Own a book of strategic accounts and be the main post-sale contact for high-value customers.
• Agree on success criteria with each account and track them.
• Run QBRs tying platform performance to customer goals.
• Protect and grow revenue by spotting at-risk accounts and renewing/expanding.
• Collaborate with account executives for expansions requiring commercial conversations.
• Be the customer’s voice inside Develop Health by feeding product and engineering with insights.
• Build and share playbooks, templates, and health scoring processes for the team.

Skills

Post-sale account ownership

Retention & growth

B2B experience

Data-driven decisions

Executive presence

Tools

Gainsight

Pylon

Vitally

SQL

Job description

Develop Health Inc. is seeking a Strategic Customer Success Manager to own our largest digital health and pharmacy accounts after they sign. You’ll be measured on retention, renewals, and volume growth, with no quota, working closely with product and engineering.

Day to day you’ll set success criteria, monitor risk from usage data, and build account plans and QBR templates for the team. You’ll learn a complex domain quickly and accelerate value for customers.