CS Manager - Health Tech (Equity & Flexible PTO)

Develop Health Inc.; San Francisco (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision

401k matching

Flexible PTO

Equity in early-stage startup

Descripción de la vacante

Develop Health Inc. is hiring a Customer Success Manager to own a book of digital health and pharmacy accounts after they sign.

This is an individual contributor role, focused on retention, renewals, and volume growth, with close collaboration to product and engineering to prevent problems before they arise and to surface expansion opportunities. Day to day you will learn each customer's goals, monitor usage and success metrics, and follow through on commitments.

Formación

• 3+ years in a post‑sale, account‑owning role (Customer Success, Account Management) with named accounts.
• Outcomes you can point to: Renewals, saves, or growth on accounts you owned.
• B2B experience. Your customers were companies.
• Follow-through: You track what you owe people and close the loop without being chased.
• Comfort with data: You can read a dashboard and explain what changed.

Responsabilidades

• Own a book of accounts as the main post‑sale contact for digital health and pharmacy customers.
• Agree on success criteria with each account and track them.
• Run regular check‑ins and business reviews using our templates, and improve them as you go.

Conocimientos

Account Management

Customer Success

B2B experience

Data-driven

Renewals

Herramientas

Gainsight

Pylon

Vitally

Descripción del empleo

Develop Health Inc. is hiring a Customer Success Manager to own a book of digital health and pharmacy accounts after they sign.

This is an individual contributor role, focused on retention, renewals, and volume growth, with close collaboration to product and engineering to prevent problems before they arise and to surface expansion opportunities. Day to day you will learn each customer's goals, monitor usage and success metrics, and follow through on commitments.