Customer Success Manager – Cybersecurity

MBC Technologie Group; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) eligibility

Flexible PTO

Remote flexibility

Job summary

MBCTG is seeking a Customer Success Manager – Cybersecurity to own post-sale relationships with industrial and manufacturing clients, drive adoption, and identify expansion opportunities.

You will work closely with sales and executive stakeholders to protect revenue, lead business reviews, and support renewals while delivering measurable value in a fast-growing security-focused practice.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or technical account management.
• Experience working with enterprise or industrial customers.
• Strong communication skills with both technical and executive stakeholders.
• Ability to identify growth and expansion opportunities.
• Organized and proactive in managing multiple accounts.
• Familiarity with cybersecurity, network security, or technical environments.
• Ability to travel occasionally when needed.

Responsibilities

• Serve as the primary post-sale relationship owner
• Conduct onboarding alignment sessions with new customers
• Monitor adoption and engagement
• Identify and elevate technical or operational risks
• Partner with Sales on expansion opportunities
• Lead regular business reviews with customer stakeholders
• Support renewal preparation and forecasting
• Gather structured feedback to improve positioning and delivery

Skills

Customer success

Account management

Technical account management

Job description

Customer Success Manager – Cybersecurity

MBC Technology Group (MBCTG) is a technology integrator specializing in enterprise-grade cloud architecture, DevOps transformation, data platforms, artificial intelligence, and cybersecurity. We design, implement, and optimize resilient digital environments that enable innovation, scale, and operational efficiency.

Job Description

Customer Success Manager – Cybersecurity

Location: United States (Remote)

Travel: Limited travel required (customer meetings and industry events as needed)

Reports to: Founder / Head of Sales

About the Role

We are hiring a Customer Success Manager – Cybersecurity to own post-sale customer relationships and drive long-term success across our manufacturing and industrial customer base.

This is not a support desk role.

You will work closely with customers after implementation to ensure adoption, identify expansion opportunities, strengthen executive relationships, and reinforce trust.

Our sales motion is relationship-driven and referral-based. Customer Success plays a critical role in protecting revenue, driving expansion, and generating referrals.

What You’ll Do

• Serve as the primary post-sale relationship owner


• Conduct onboarding alignment sessions with new customers


• Monitor adoption and engagement


• Identify and elevate technical or operational risks


• Partner with Sales on expansion opportunities


• Lead regular business reviews with customer stakeholders


• Support renewal preparation and forecasting


• Gather structured feedback to improve positioning and delivery

Requirements

• 5+ years of experience in Customer Success, Account Management, or technical account management


• Experience working with enterprise or industrial customers


• Strong communication skills with both technical and executive stakeholders


• Ability to identify growth and expansion opportunities


• Organized and proactive in managing multiple accounts


• Familiarity with cybersecurity, network security, or technical environments


• Ability to travel occasionally when needed

Preferred (Not Required)

• Experience working with manufacturing or industrial environments


• Background in cybersecurity or infrastructure


• Experience running executive business reviews


• Experience supporting renewals and forecasting

Performance bonus: 10%–20% target

Compensation structure: 85% base / 15% variable

Additional benefits include:

• Medical, dental, and vision coverage


• 401(k) eligibility


• Flexible PTO


• Remote flexibility

MBC TECHNOLOGY GROUP INC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.