Customer Success Manager, Bilingual (Spanish)

keepersecurity; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Keeper Security is hiring a driven, bilingual (Spanish) Customer Success Manager to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper is a cybersecurity software company trusted by millions and is active in over 150 countries. Join our team to grow revenue through renewals, cross-sells and upsells while helping customers

Qualifications

• Fluent in Spanish and English, written and spoken.
• 1+ years in Account Management or SaaS Customer Success roles/Sales roles.
• Strong technical knowledge of software integrations (SSO, Directory).

Responsibilities

• Meet or exceed sales targets within SMB Cohort.
• Communicate with Spanish and English speaking customers, both written and verbal.
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts.
• Work with clients to negotiate contract renewals, cross-sells and upsells.
• Maintain a structured cadence with named customer accounts and close deals.
• Advise customers on best practices for securing and protecting their business.

Skills

Spanish and English bilingual

Job description

Keeper is hiring a driven, bilingual (Spanish) Customer Success Manager to join a high producing team within our B2B sales division. This can be a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper's cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while expanding and developing client relationships in this pivotal role!

About Keeper

Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com .

About the Job

Join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists, with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions.

• Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows
• Meet or exceed sales targets within SMB Cohort
• Communicate with Spanish and English speaking customers, both written and verbal
• Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts
• Work with clients to negotiate contract renewals, cross-sells and upsells
• Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals
• Advise customers on best practices for securing and protecting their business against password related breaches
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle
• Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers
• Understand and navigate account procurement practices to negotiate licensing contracts
• Resolve customer issues, alone and through collaboration with other Keeper Security teams; approach all situations with curiosity and creativity. Resolving customer issues can involve troubleshooting and require deep technical knowledge of our solutions and the Password management space
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features etc.
• Become a Keeper Security product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert
• Drive customer advocacy in the form of references, referrals, and case studies
• Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas
• Participate in the evolution of Keeper Security's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives
• Act as a subject matter expert on all Keeper products, staying knowledgeable and up-to-date on changes, updates, and new products
• Contribute towards the development of a strong team environment by upholding high work standards
• Jump at opportunities to go the extra mile to ensure our customers are supported and successful!

Requirements

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
• Must be fluent, both verbal and written in Spanish and English
• Strong technical knowledge as it pertains to software integrations (SSO, Director