Customer Success Manager - B2B SaaS Application

Net-Inspect, LLC; Kirkland (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading software provider in Kirkland, WA seeks an experienced Customer Success Manager to ensure customer satisfaction with their B2B SaaS platform. The role involves onboarding users, providing technical support, and building strong customer relationships to drive satisfaction and retention. Applicants must be U.S. citizens with strong communication skills and technical aptitude. Familiarity with tools such as Zendesk and SQL is necessary. This is a full-time, on-site role.

Qualifications

• U.S. citizenship is required for compliance with ITAR-regulated customers.
• Strong verbal and written communication skills are necessary.
• Experience in aerospace and/or manufacturing industries is a plus.

Responsibilities

• Respond to inbound support inquiries and guide customers in using our software effectively.
• Deliver web-based training sessions to onboard and educate users on key features and workflows.
• Build strong relationships with customers to drive adoption, satisfaction, and retention.
• Identify and qualify sales opportunities through phone and email outreach.
• Conduct engaging, web-based product demonstrations tailored to specific customer needs.
• Collaborate with internal teams to resolve customer issues and continuously improve our product and services.

Skills

Verbal communication skills

Written communication skills

Technical aptitude

Customer-first mindset

Critical thinking

Problem-solving abilities

Tools

Zendesk

HubSpot

JIRA

SQL

Excel

PowerPoint

Job description

Net-Inspect is the industry leader in cloud-based supply chain and quality management software for aerospace, manufacturing, and other highly regulated industries. Our platform ensures compliance, enhances visibility, and streamlines collaboration across global supply chains. With an established presence in the aerospace sector and growing adoption among Fortune 100 enterprises, we are seeking a high-performing Customer Success Manager to serve as a trusted partner to our existing and prospective customers.

Role Description

This is a full-time role based in Kirkland, WA. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction through the implementation and ongoing support of our B2B SaaS platform. This includes leading successful implementations, delivering training, troubleshooting technical issues, and helping customers maximize the value of our solution.

What You’ll Do

• Respond to inbound support inquiries and guide customers in using our software effectively.
• Deliver web-based training sessions to onboard and educate users on key features and workflows.
• Build strong relationships with customers to drive adoption, satisfaction, and retention.
• Identify and qualify sales opportunities through phone and email outreach.
• Conduct engaging, web-based product demonstrations tailored to specific customer needs.
• Collaborate with internal teams to resolve customer issues and continuously improve our product and services.

What We’re Looking For

• U.S. citizenship (required for compliance with ITAR-regulated customers)
• Excellent verbal and written communication skills (via phone, video, in-person, and email)
• Strong technical aptitude; familiarity with tools such as Zendesk, HubSpot, JIRA, SQL, Excel, and PowerPoint
• A customer-first mindset and genuine enthusiasm for solving problems and helping others succeed
• A self-motivated, hands-on contributor who thrives in a small, collaborative team environment
• Willingness to take initiative and assist across projects as needed
• Strong critical thinking and problem-solving abilities
• Experience in aerospace and/or manufacturing industries is a plus

Requirements

• Ability to commute regularly to our downtown Kirkland, WA office
• Verifiable U.S. citizenship (due to ITAR compliance requirements)
• Successful completion of a background check and employment verification