Remote Customer Success Manager - Attendance Plus

ParentSquare User Group; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

401K matching from day 1

Stock options

Health + wellness reimbursements

PTO increases yearly

15 paid holidays

Job summary

ParentSquare, a Santa Barbara-based company, is seeking a Manager, Customer Success for Attendance Plus. You will own a strategic book of Attendance Plus accounts, hire and mentor a small CSM team, and build the customer success model from the ground up as the product scales.

You will collaborate with Sales, Education, Product, and Support to ensure districts achieve measurable attendance outcomes and to drive renewals and expansions.

Qualifications

• 5+ years in Customer Success/AM roles, preferably in K12/EdTech.
• 2+ years leading and coaching a customer-facing team.
• Experience building processes for a new product, new market, or early-stage.
• Proven ability to own strategic, high-value relationships with executive stakeholders.
• Demonstrated results driving adoption, retention and expansion.

Responsibilities

• Carry your own book of strategic Attendance Plus customers with renewals and outcomes.
• Hire, coach, and develop a growing team of CSMs into trusted advisors to district leadership.
• Build the Attendance Plus CS model from the ground up—journey, engagement, success plans, playbooks.
• Drive early customers to measurable attendance outcomes and capture references and case studies.
• Own renewal health and retention across the portfolio with proactive intervention on at-risk accounts.
• Partner with Sales on expansion and cross-sell grounded in demonstrated value and adoption.
• Serve as the voice of the Attendance Plus customer to Product, informing upcoming needs.
• Establish account planning, reporting, and HubSpot hygiene for the growing portfolio.

Skills

Customer Success

Team leadership

Strategic relationships

Data-driven

Cross-functional collaboration

Tools

HubSpot

Job description

ParentSquare, a Santa Barbara-based company, is seeking a Manager, Customer Success for Attendance Plus. You will own a strategic book of Attendance Plus accounts, hire and mentor a small CSM team, and build the customer success model from the ground up as the product scales.

You will collaborate with Sales, Education, Product, and Support to ensure districts achieve measurable attendance outcomes and to drive renewals and expansions.