Customer Success Manager – AI-Driven Growth & Retention

Copado; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado, a leader in DevOps for Salesforce, is seeking an experienced customer-facing professional to manage high-value accounts. You will drive renewals, orchestrate cross-functional collaboration, and use ChurnZero, Chargebee, and Salesforce to automate workflows and monitor health signals.

You will lead product demonstrations, develop transition roadmaps, and guide customers from onboarding to full Agentia adoption, with a focus on expansion and retention across a growing portfolio.

Qualifications

• 2–4+ years in customer-facing SaaS roles such as Account Management, Customer Success, Customer Activation, or Sales/BD.
• Strong consultative background with proven experience identifying growth signals, delivering product demos, and leading commercial renewal discussions.
• Ability to articulate SaaS product capabilities, AI workflows, and DevOps or Salesforce concepts clearly without requiring deep software engineering skills.
• Hands-on familiarity with modern CS and RevOps platforms, including ChurnZero, Chargebee, and Salesforce, with an emphasis on workflow automation.

Responsibilities

• Own contract renewals, commercial health, and retention efforts across your focus portfolio.
• Act as the central cross-functional hub for accounts, triaging technical issues with Sales, Support, and Product.
• Utilize automation tools to monitor account health and manage portfolio activity at scale.
• Refine onboarding playbooks and activation tracking to establish a repeatable activation motion.
• Drive expansion and long-term retention through high-volume, data-driven engagement.

Skills

Consultative selling

Product demonstrations

Renewal discussions

Workflow automation

Tools

ChurnZero

Chargebee

Salesforce

Job description

Copado, a leader in DevOps for Salesforce, is seeking an experienced customer-facing professional to manage high-value accounts. You will drive renewals, orchestrate cross-functional collaboration, and use ChurnZero, Chargebee, and Salesforce to automate workflows and monitor health signals.

You will lead product demonstrations, develop transition roadmaps, and guide customers from onboarding to full Agentia adoption, with a focus on expansion and retention across a growing portfolio.