Customer Success Manger, Agentia

Copado Inc.; New Orleans (LA); On-site; USD 90,000 - 120,000; Full time

Job summary

Copado Inc. is seeking a proactive Customer Success Manager to lead strategic expansion and onboarding of high-value customers onto Agentia. You will blend sales agility with product fluency to drive migrations, renewals, and friction resolution, acting as the hub across Sales, Support, and Product.

Your portfolio will emphasize large, high-spend accounts and long-term retention. You will build activation playbooks, demonstrate Agentia Starter, and push for expansion through automated workflows

Qualifications

• 2–4+ years in customer-facing SaaS roles such as Account Management or Customer Success.
• Strong consultative background with experience in product demos and renewals.
• Ability to articulate SaaS capabilities, AI workflows, and DevOps/Salesforce concepts clearly.
• Hands-on familiarity with CS platforms and workflow automation.
• High agency, strong organization, and proactive problem solving.
• Experience in Salesforce ecosystem, DevOps, or low-code platforms is preferred.

Responsibilities

• Lead migration and onboarding of high-value accounts onto Agentia with time-to-value focus.
• Deliver compelling product demonstrations of Agentia Starter to stakeholders.
• Develop lightweight transition roadmaps and materials guiding customers to adoption.
• Manage ~100 top Essentials accounts for expansion, adoption, and retention.
• Own renewals, health, and retention; mitigate churn and identify upsell opportunities.
• Coordinate with Sales, Support, and Product to resolve blockers and drive success.
• Utilize automation tools to monitor health triggers and portfolio activity at scale.
• Refine onboarding playbooks and activation tracking for repeatable motion.

Skills

Customer Success

Account management

Demo delivery

Churn management

Stakeholder mgmt

Sales/BDR synergy

Tools

ChurnZero

Chargebee

Salesforce

Job description

About Copado

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.

About the Role

Copado is seeking a proactive, growth-minded Customer Success Manager to lead the strategic expansion and onboarding of our high-value customer base onto our next-generation platform, Agentia. Operating with a high-agency mindset, you will combine sales agility with technical product fluency to quarterback account migration roadmaps, run product demonstrations, handle renewal management, and resolve customer friction to transition accounts seamlessly onto Agentia.

In this role, you will prioritize and actively manage a targeted cohort of strategic, high-spend accounts, driving platform adoption, expansion, and long-term retention. Serving as the central hub for your accounts, you will partner cross-functionally with Account Executives, Support, and Product teams while leveraging modern CS technology to build a scalable, repeatable activation framework.

What You'll Do

• Serve as the primary quarterback migrating high-growth accounts to Agentia, ensuring rapid time-to-value and sustained platform engagement
• Deliver compelling, value-focused product demonstrations of Agentia Starter, highlighting AI-driven capabilities and positioning the upgrade path to customer stakeholders
• Develop lightweight transition roadmaps and presentation materials to guide customers from their current state to full Agentia adoption
• Prioritize and actively manage a targeted cohort of ~100 top-performing, high-spend Essentials accounts to drive expansion, deep adoption, and long-term retention
• Own contract renewals, commercial health, and retention efforts across your focus portfolio, proactively mitigating churn risks and identifying strategic upsell opportunities
• Act as the central cross-functional hub for accounts, triaging technical issues and pulling in specialist resources across Sales, Support, and Product to resolve blockers
• Utilize ChurnZero, Chargebee, and Salesforce to automate communication workflows, monitor account health triggers, and manage portfolio activity efficiently at scale
• Maintain structured engagement rules to focus energy on high-impact expansion opportunities while applying automated and self-service plays for ad-hoc requests
• Refine onboarding playbooks, activation tracking, and internal handoff workflows to establish a repeatable activation motion for Agentia

What We're Looking For

• 2–4+ years in customer-facing SaaS roles such as Account Management, Customer Success, Customer Activation, or Sales/BDR
• Strong consultative background with proven experience identifying growth signals, delivering product demos, and leading commercial renewal discussions
• Ability to articulate SaaS product capabilities, AI workflows, and DevOps or Salesforce concepts clearly without requiring deep software engineering skills
• Hands‑on familiarity with modern Customer Success and RevOps platforms, including ChurnZero, Chargebee, and Salesforce, with an emphasis on workflow automation
• High agency, exceptional organizational skills, and the independent drive needed to bring structure to an evolving account base
• Prior experience within the Salesforce ecosystem, DevOps, or low-code application platforms is strongly preferred
• Proven track record of managing high-volume account portfolios using automated triggers and health scoring methodologies is preferred