Mid‑Market AI-Driven Customer Success Manager

Samsara; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote-friendly work model

Professional development stipend

Health and parental leave

Job summary

the company is seeking an experienced customer-facing professional to manage 100+ named accounts, driving renewals, value realization, and expansion for a Connected Operations platform. You will align with Sales, Support, and Product while negotiating favorable terms and minimizing attrition.

You will rely on AI tools to prioritize engagements, demonstrate ROI, and build long-term relationships with executives across various industries.

Qualifications

• 2+ years in a customer-facing, quota-carrying role (renewals, customer success, account management or sales).
• Record of consistent quota over-achievement.
• Strong problem-solving, communication and presentation skills with executives, users and internal teams.
• Familiarity with Salesforce, Gainsight, Gong or similar GTM tools.
• Comfort in a fast-changing, high-growth environment.
• Bachelor's degree from a 4-year institution, or equivalent practical experience.

Responsibilities

• Understand and explain the platform capabilities to diverse businesses (field services, utilities, transportation, school buses).
• Manage 100+ named accounts using AI tools to accelerate engagement and drive outcomes.
• Lead ROI/value conversations into renewals and negotiate favorable terms.
• Explain technical issues to non-technical audiences and coordinate with cross-functional partners.
• Conduct workshops with customers to understand operations and recommend workflow changes.
• Collaborate with Sales, Support, Deal Desk, Operations and Product to improve customer experience.
• Champion company culture and growth mindset as the team scales.

Skills

Quota carrying

Customer facing

Problem solving

Communication

Presentation skills

Executive relationship building

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Gong

Job description

the company is seeking an experienced customer-facing professional to manage 100+ named accounts, driving renewals, value realization, and expansion for a Connected Operations platform. You will align with Sales, Support, and Product while negotiating favorable terms and minimizing attrition.

You will rely on AI tools to prioritize engagements, demonstrate ROI, and build long-term relationships with executives across various industries.