Customer Success Manager – AI Demos & Renewals

Karumi (YC F25); New York (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Karumi (YC F25) in New York seeks a Customer Success Manager to own the post-sale journey, ensuring clients quickly realize value from the AI product demos. Responsibilities include onboarding new customers, driving adoption, and managing renewals.

The ideal candidate has over 2 years of experience in customer success at a B2B SaaS company, combines technical skills with strong communication, and thrives in a fast-paced environment. Experience in early-stage companies and familiarity with sales tooling is a plus.

Qualifications

• 2+ years in customer success, onboarding, or implementation at a B2B SaaS company.
• Technical enough to configure a product and troubleshoot integrations.
• Ability to stay calm in challenging situations.

Responsibilities

• Onboard new customers to ensure quick value realization.
• Drive adoption and monitor demo performance.
• Manage renewals and identify growth opportunities.
• Provide customer feedback to product and engineering teams.

Skills

Customer Success

B2B SaaS Implementation

Technical Troubleshooting

Clear Communication

Job description

Karumi (YC F25) in New York seeks a Customer Success Manager to own the post-sale journey, ensuring clients quickly realize value from the AI product demos. Responsibilities include onboarding new customers, driving adoption, and managing renewals.

The ideal candidate has over 2 years of experience in customer success at a B2B SaaS company, combines technical skills with strong communication, and thrives in a fast-paced environment. Experience in early-stage companies and familiarity with sales tooling is a plus.