Customer Success Specialist

Advanced Agrilytics; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision & Life保险

401(k) Plan with company match

Flexible time off

Collaborative work culture where each…

Job summary

Advanced Agrilytics is seeking a Customer Success Specialist to guide users of the TerraSIGNAL agronomy software platform to improve farming outcomes. You will help train others and develop documentation to support platform adoption.

Responsibilities include creating knowledge-base content and delivering training with the Training Lead, prioritizing requests, and identifying trends to prevent recurring issues.

Qualifications

• Two- or four-year degree in an agricultural field, GIS, CS, or related field.
• Experience supporting users of software platforms.
• Excellent communication and listening skills.
• Ability to train others and transfer knowledge.

Responsibilities

• Enable and support users of TerraSIGNAL to be more successful in farming operations.
• Develop documentation and training materials.
• Develop knowledge base content for AI-based agronomy and support systems.
• Deliver training to platform users with Training Lead.
• Prioritize and schedule help requests; escalate when required.
• Evaluate documented resolutions for trends to prevent future problems.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Provide testing support for modules, procedures, and workflows.
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Training delivery

Problem solving

Education

Associate or Bachelor's degree in Agriculture, GIS, or related field

Tools

TerraSIGNAL

Job description

Are you a tech savvy problem solver? Do you like to learn about the latest technologies and help train others to provide the best on farm customer service? Would you like to play a part in shaping the future of digital agriculture?

Advanced Agrilytics is seeking a Customer Success Specialist to guide users of our TerraSIGNAL agronomy software platform to improve their farming outcomes. The successful candidate will also assist with the development of training materials and verification of various data workflows.

Advanced Agrilytics is an agronomic technology and services company focused on unlocking the potential of every acre through direct-to-farm agronomic guidance, unbiased spatial research and sub-acre environment understanding, delivering on the promise of precision agriculture.

How you will help us grow:

• Enable and support users of our TerraSIGNAL software platform to be more successful in their farming and agribusiness operations
• Develop documentation and training materials
• Develop knowledge base content for our AI-based agronomy and support systems
• Work with the Training Lead to deliver training to platform users
• Prioritize and schedule help requests; **escalate** requests (when required) to the appropriate specialist/technician
• Evaluate documented resolutions for trends to prevent future problems
• Identify and learn appropriate software and hardware used and supported by the organization
• Provide testing support for various modules, procedures, and workflows.
• Other duties as assigned

Experience you bring:

• Two- or four-year degree in an agricultural field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science, or related field
• Experience supporting users of software platforms
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and productive inquiry
• Strong customer orientation skills
• Ability to communicate effectively and facilitate knowledge transfer

What our culture brings:

• Competitive compensation
• Competitive benefits package including Medical, Dental, Vision & Life Insurance
• 401(k) Plan with company match
• Flexible time off
• Collaborative work culture where each person makes a difference!