Customer Success Manager, Defence & Intelligence

Planetlabs; Stati Uniti; Ibrido; USD 70.000 - 109.000; Tempo pieno

Descrizione del lavoro

Planet Labs is seeking a remote Customer Success role based in Singapore for Asia-focused defense and government clients. You will manage strategic relationships, help translate mission needs into geospatial workflows, and collaborate with cross-functional teams. Travel is required.

The role requires two years of defense/government experience, a bachelor’s degree in a related field, and fluent Mandarin with strong English skills. GIS knowledge is essential for engaging with geospatial analysts.

Competenze

• Two years of defense or government agency experience.
• Bachelor’s degree in business, communications, marketing, or related field.
• Proficiency in Mandarin and English.
• Understanding of GIS or satellite imagery applications.

Mansioni

• Serve as the main relationship lead for strategic defense and government customers, building trusted connections with senior officials and technical users.
• Learn each customer’s mission needs and guide the integration of geospatial data into existing workflows.
• Map stakeholders across agencies and ministries to support broader adoption and coordinate interagency relationships.
• Develop success plans and measurable customer outcomes, then track value and identify additional use cases.
• Lead renewal and expansion discussions, demonstrating customer value and supporting long-term account stability.
• Bring regional customer needs to product, sales, and engineering teams to inform priorities and solutions.

Conoscenze

Defense/government experience

Relationship management

Mandarin

English

GIS knowledge

Formazione

Bachelor’s degree in business/related field

Strumenti

GIS software

Descrizione del lavoro

Role overview

Own strategic customer relationships with military and government agencies across Asia, helping them apply satellite imagery and geospatial solutions to operational workflows. The role spans customer success planning, workflow integration, stakeholder engagement, renewals, and account growth. This is a full-time remote position based in Singapore, with three office days per week expected for employees located near an office; travel is part of the role.

Responsibilities

• Serve as the main relationship lead for strategic defense and government customers, building trusted connections with senior officials and technical users.
• Learn each customer’s mission needs and guide the integration of geospatial data into existing workflows.
• Map stakeholders across agencies and ministries to support broader adoption and coordinate interagency relationships.
• Develop success plans and measurable customer outcomes, then track value and identify additional use cases.
• Lead renewal and expansion discussions, demonstrating customer value and supporting long-term account stability.
• Bring regional customer needs to product, sales, and engineering teams to inform priorities and solutions.

Requirements

• At least two years of direct experience with defense forces or national government agencies, including familiarity with procurement and public-sector decision processes.
• Bachelor’s degree in business, communications, marketing, or a related field.
• Excellent written and spoken Mandarin and professional working proficiency in English.
• Understanding of GIS, remote sensing, or satellite imagery applications sufficient to engage with geospatial analysts.
• Ability to build relationships across government hierarchies and explain technical capabilities in terms of mission outcomes.
• Strong negotiation, presentation, organization, and problem-solving skills; able to work independently with a distributed team and willing to travel.

Nice to have

• Relevant intelligence experience as an armed forces reservist or veteran.
• Customer success or account management experience serving military or government organizations.