Customer Success Manager

Classiq; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Classiq is seeking a seasoned Customer Success Manager in Chicago with a remote-friendly setup to guide clients through onboarding, adoption, and expansion of our quantum software platform. You will collaborate with product, engineering, and sales teams to translate customer objectives into measurable outcomes and drive renewals and growth with global customers.

The ideal candidate has 3+ years in customer success or technical account management in quantum computing or related tech, strong

Qualifications

• 3+ years in Customer Success or Technical Account Management in quantum computing or software.

Responsibilities

• Build and maintain long-term customer relationships driving engagement, satisfaction, renewals, and growth
• Own onboarding, adoption, and ongoing engagement to ensure seamless transitions
• Collaborate with product, engineering, and sales to share best practices
• Lead renewals and identify expansion opportunities
• Provide customer feedback to influence the product roadmap

Skills

Customer Success

Technical AM

Renewals

Upsell

Stakeholder mgmt

Quantum computing

Communication

Cross-functional

AI tools

Education

Bachelor's in STEM

Master's degree

Job description

Customer Success Manager at Classiq, Chicago (remote). A mid-level full time position in the GTM team, listed under software engineering.

At Classiq Technologies, we’re shaping the future of quantum computing. Our mission is to make quantum computing practical and impactful by bridging the gap between hardware and real-world applications. Our platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, automating complex processes and supporting teams from beginners to experts across diverse architectures.

Clasiq is trusted by Fortune 500 leaders and global governments. We accelerate the quantum era with a platform that transforms bold quantum ideas into working applications. We’re looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organizations succeed in their quantum journey.

As a Customer Success Manager at Classiq , you will play a key role in ensuring our customers achieve measurable success with Classiq’s quantum software platform. You’ll be the customer’s trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq’s solutions. This is a highly cross-functional role where you’ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.

Responsibilities

• Build and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth
• Own customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes
• Collaborate with technical teams to solve customer challenges and share best practices
• Lead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with client success goals
• Serve as the customer’s voice internally, providing feedback that influences our product roadmap

Requirements

• Technical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent
• Master's (M.Sc / M.B.A) is a plus
• 3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech, or other advanced technology
• Proven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders
• Strong technical approach and ability to learn complex software tools quickly
• A proactive, curious, and collaborative mindset - passionate about quantum, innovation, and customer success
• Skilled at conflict resolution, expectation management, and consultative engagement
• Knowledge or experience with quantum computing or adjacent fields is a plus
• Excellent verbal and written communication skillsExperience with state-of-the-art AI tools