Senior Customer Success Manager, Quantum Adoption & Technical Enablement

Entangled Future; College Park (MD); Hybrid; USD 140,000 - 190,000; Full time

Job summary

IonQ is seeking a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join its GTM - Customer Success team. This remote US role focuses on delivering exceptional customer experiences and driving adoption of IonQ’s quantum solutions across industries.

Lead training, enablement content, and strategic outcomes for researchers, developers, and executives. The role requires advanced degrees in STEM, 5+ years in technical customer-facing roles, and hands-on experience with

Qualifications

• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field.

Responsibilities

• Drive quantum adoption and technical enablement for customers.

Skills

Python

Customer-facing experience

Technical communication

Public speaking

Mentoring

Education

Master's or PhD in Physics/CS/ML/OR or related STEM field

Tools

Qiskit

Cirq

PennyLane

CUDA-Q

Jupyter

Colab

Job description

Senior Customer Success Manager, Quantum Adoption & Technical Enablement at IonQ, Remote, US (remote). A senior-level full time position in the GTM - Customer Success team, listed under business operations.

About IonQ: IonQ, Inc . [NYSE: IONQ] is the world's leading quantum platform and merchant supplier - delivering integrated quantum solutions across computing, networking, sensing, and security. IonQ's newest generation of quantum computers, the IonQ Tempo, is the latest in a line of cutting-edge systems that have been helping customers and partners including Amazon Web Services, and AstraZeneca achieve 20x performance results and accelerate innovation in drug discovery, materials science, financial modeling, logistics, cybersecurity, and defense. In 2025, the company achieved 99.99% two-qubit gate fidelity, setting a world record in quantum computing performance . Headquartered in College Park, Maryland, IonQ has operations in California, Colorado, Massachusetts, Tennessee, Washington, Italy, South Korea, Sweden, Switzerland, Canada, and the United Kingdom. Our quantum computing services are available through all major cloud providers, while we also meet the needs of networking and sensing customers across land, sea, air, and space. IonQ is making quantum platforms more accessible and impactful than ever before. Location: Remote, US Travel: 30% Job ID: 1899 The Role: IonQ is developing the world's most powerful full-stack quantum computer based on trapped-ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ's computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more. IonQ is at the forefront of this technological revolution. We are looking for a Senior Customer Success Manager, Quantum Adoption & Technical Enablement to join a dynamic, cross-functional team dedicated to driving IonQ's mission of delivering exceptional experiences for our customers. In this role, you will be IonQ's primary customer-

Requirements

• Master's or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field.
• 5+ years of experience in technical customer-facing roles or equivalent, with a proven track record of performance and goal achievement.
• 3+ years of experience creating customer-facing technical content such as training material, success plans, playbooks, and workflows.
• Hands-on experience with Python and quantum frameworks such as Qiskit, Cirq, PennyLane, CUDA-Q, or other quantum computing SDKs.
• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms.
• Strong understanding of key physics concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability.
• Exceptional technical and executive presentation skills, with the ability to influence and inspire audiences ranging from researchers and end-users to C-suite executives, all with varying levels of quantum knowledge.
• Proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs, including large lectures, smaller study sessions, and one-on-one mentoring.

Nice to Have

• In-depth knowledge of the strengths and weaknesses of various quantum computing hardware platforms, with a solid understanding of quantum hardware-software dependencies.
• Demonstrated experience in quantum information science, applications, and algorithms.
• Experience with SaaS platforms, REST APIs, and/or HPC systems.
• Proficiency in SQL; experience in data science or data analytics.
• Familiarity with subscription-based and renewal business models.
• Ability to engage in technical and business discussions with professionals across diverse domains, including finance, pharmaceuticals/healthcare, chemistry, computer vision, and operations research.