Customer Success Manager

CCC Intelligent Solutions; United States; Remote; USD 76,000 - 100,000; Full time

Job summary

A leading company in the insurance technology sector is seeking a Customer Success Manager to enhance client relationships and drive operational excellence. This remote role involves collaboration with Account Managers and requires strong analytical skills. Join a team committed to innovation and employee growth.

Benefits

401K Match

Paid time off

Annual Incentive Plan Performance Bonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Qualifications

• 3 years of service experience preferred.
• Knowledge of the insurance industry preferred.

Responsibilities

• Supports Account Managers in managing client accounts.
• Develops operational scorecards for designated accounts.
• Interprets data and provides ongoing reports.

Skills

Project Management

Data Analysis

Education

4-year degree

Job description

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Salary range is: $76,267.00 - $100,000.00. This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

The Role

The primary objective of the Customer Success Manager is to work with the Group Vice President and Account Managers, as well as the client, in addressing operational and service management issues associated with the Account Group. This role is also a subject matter expert in CCC products and in expressing their value propositions.

This is a remote position with 25-30% travel.

Key Responsibilities:

• Supports AMs in meeting specific client needs in managing an account.
• Acts as interface among AMs, Field Consultants, and service organization in tracking down and resolving status of open client issues. Follows-up and closes issues with clients.
• Develops operational scorecards for each designated account.
• Supports sales management processes (e.g., pipeline report, call report monitoring) for designated accounts.
• Provides and reviews management reporting with users and their management, providing insights.
• Monitors account service plans to reduce issues and detect competitive threats.
• Interprets data, analyzes results using statistical techniques, and provides ongoing reports.
• Identifies, analyzes, and interprets trends or patterns in complex data sets.

Requirements:

• 4-year degree or equivalent work experience required.
• 3 years of service experience preferred.
• Strong ability to identify, analyze, and interpret trends or patterns in complex data sets.
• Knowledge of the Insurance Industry preferred.
• Strong project management and coordination skills preferred.

About CCC's Commitment to Employees:

CCC understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We foster a culture of diversity, innovation, and collaboration, providing opportunities for our employees to make a real impact, advance their careers, and contribute to our success.

We offer competitive compensation and benefits, including:

• 401K Match
• Paid time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan options
• Employee Resource Groups

For more information about our benefits, visit our careers site.

If you require reasonable accommodation during the application process, please contact [phone].

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Software Development

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