Customer Success Manager

Shopanova; United States; Remote; USD 69,000 - 102,000; Full time

Job summary

Join a leading company as a Customer Success Manager, where you'll coach and support eCommerce store owners in their growth journey. You'll work closely with clients to ensure they achieve their goals, utilizing your expertise in customer success and digital tools. This remote role offers a competitive salary and opportunities for professional development within a dynamic team focused on sustainable business growth.

Benefits

Professional Development Opportunities

Dynamic Team Environment

Supportive Community

Qualifications

• Proven experience in customer success or coaching role, ideally in eCommerce.
• Hands-on experience running Meta Ads in the eCommerce space.

Responsibilities

• Conduct Client Success Calls with 50-70 clients to provide personalized support.
• Act as the primary point of contact for clients, maintaining regular touchpoints.

Skills

Customer Success

Client Management

Coaching

Communication

Interpersonal Skills

Tools

Meta Ads

Circle

Google Docs

Zoom

Shopify

Klaviyo

Job description

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This range is provided by Shopanova. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$69,000.00/yr - $102,000.00/yr

Direct message the job poster from Shopanova

Recruiter @ Ethical Scaling | Customer Success | Finding the Best CSM Talent for High-Ticket Coaching Companies

Job Title: Customer Success Manager (CSM)

Location: Remote

Type: Full-Time

Reports To: COO

About Bloom Growth Group (consultancy division of Shopanova):

At Bloom Growth Group, we help Shopify store owners grow revenue profitably. Our flagship program, Ascend, is designed to scale eCommerce businesses without burnout. We combine community, coaching, and tailored strategies to help our clients boost sales, reclaim family time, and build lasting wealth,

Role Overview:

The Customer Success Manager (CSM) plays a critical role in helping our clients succeed in the Ascend eCommerce Growth Program. As a CSM, you will coach and support a portfolio of 50-70 eCommerce store owners, working 1-on-1 with them to guide their growth, tackle challenges, and achieve their goals. Your primary focus will be ensuring each client feels supported and engaged throughout their journey with Ascend, while driving progress across the key milestones in their growth roadmap.

Key Responsibilities:

Client Coaching & Support:

• Conduct Client Success Calls with 50-70 clients to provide personalized support, answer questions, and ensure clients stay on track.
• Lead weekly onboarding kick-off calls with new clients to establish goals and set expectations.
• Conduct weekly roadmap calls to outline tailored 30, 60, and 90-day growth strategies based on audit insights .
• Participate in weekly group coaching calls: Tuesday Tactical Calls, Wednesday Strategic Calls (Potential for future calls on Mondays and Thursdays as the group expands.)
• Attend the Bloom | Weekly Sync (Team Meeting)
• Monitor and respond to all client correspondence and questions within Circle
• Conduct weekly check-ins with clients via Direct Messaging system in Circle

Client Success Management:

• Act as the primary point of contact for clients, maintaining regular touchpoints to ensure their progress and provide timely support.
• Use customer success tracking software to maintain detailed client profiles, track milestones, record calls, and manage to-dos.
• Celebrate client wins and foster a sense of accomplishment, helping clients overcome challenges and avoid overwhelm.
• Encourage engagement and participation across the program, keeping clients motivated and accountable.

Platform Support

• Confidently set-up client brands & campaigns in Meta Ads and coach clients on how to build & scale their brand – no media-buying or strategy-building required.
• Support clients with Klaviyo email set-up (flows and campaigns).
• Provide light guidance around Shopify set-up and basic storefront optimization.
• Develop tailored 30, 60, 90-day growth roadmaps based on client audits,
• focusing on high-leverage activities that drive results in key areas: customer acquisition, AOV growth, and purchase frequency.
• Collaborate with internal teams to continuously improve program resources and
• tools based on client feedback.

Qualifications:

• Proven experience in a customer success, client management, or coaching role, ideally within the eCommerce space.
• Hands-on experience running Meta Ads (Facebook/IG) in the eCommerce space–you’ve created campaigns, launched ads, and are comfortable navigating Ads Manager.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Demonstrated ability to manage multiple client relationships, juggle priorities, and stay organized.
• Experience working with digital tools (Circle, Google Docs, Zoom, Shopify, Klaviyo)
• A passion for helping clients succeed and grow, with a genuine interest in eCommerce and small business development.
• Ability to lead both group and 1-on-1 sessions, providing actionable insights and guidance.
• Comfortable working in a fast-paced remote environment, managing time effectively across multiple client needs.
• You’ve built your own brand before, or have experience building, scaling, and/or managing product-based brands and/or eComm stores.

Why Join Bloom Growth Group?

• Work with a dynamic, growth-focused team that values sustainable business growth and personal well-being.
• Play a pivotal role in transforming eCommerce businesses while fostering long-lasting relationships with clients.
• Opportunities for professional development and the ability to shape client success strategies.
• Join a supportive, values-driven community where your work directly impacts the growth of small businesses.

Compensation

• $69,000 - $102,000/yr OTE:
• $2k base with $75 per client, per month

50 clients = $5,750/m ($69,000/yr)

60 clients = $6,500/m ($78,000/yr)

70 clients = $7,250/m ($87,000/yr)

• $10k - $15k annually in potential KPI-based bonuses

CSM will be expected to maintain a client load of 50-70 clients once fully ramped-up

The job description is not all-inclusive and certain activities, duties or responsibilities may be required as needed.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Customer Service

• Industries

  Marketing Services and Advertising Services

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